Upgrade To Touch Pro Free!!

[Calebz]

Originally Posted by orionsbuckle

if you have TEP $7 insurance for normal wear and tear or routine maintenence that is free. so they do an advanced exchange where you keep your phone and they order you a referbished one...well in some cases the phone is too old and they dont make it anymore so they have to replace it with the upgraded version of the phone. in this case with the mogul they are replacing it with a touch Pro...

Just took min in today for a series of problems it has been having.

They ordered me a refurb mogul. Should be here friday.

Customer service on the phone said the same thing.

Not a single person (and I have spoken to a bunch at sprint today) would even consider a Touch Pro upgrade unless I gave them $300.

At this point, after a 6600, 6700 and 6800, I am getting tired of both sprint and Audiovox/UTstarcom/HTC/whatever their name will be next week.

With exchange sync and a citrix client, the iPhone is looking better. And for the piss poor service I have received from sprint, it makes more sense that someone other than them should get my money.

[omnigear]

i guess they are done giving away TP =(

[icevapor]

Yeah... I'm on the edge though... I got the email saying I would get one.. but no shipping notification yet. Its been 30 hours ...

[omnigear]

can i try again when i get my phone or will they deny my request ?

[clarkeyj1]

If you return your phone 3 or more times then they upgrade... atleast thats what the guy last night told me on the phone... he already put in a new touch for me... and if i still have the same problems, they will upgrade to a diamond or a pro.

[falzon03]

since this is by no means an upgrade they will charge you full retail for the touch pro...$612 after tax

Originally Posted by lakai180

So if i decide to keep my mogul after "upgrading" through this process... exactly how much is charged?

50? 100? 200?

[jayweezie21]

off to the touch pro forum for me...bye bye mogullll...*i think i shed a tear* haha

[egypt27]

Well I actually called Asurion and they said they were going to ship me a TP. It was very easy. I had multiple problems with the device but after the second issue I named they said they were sorry for inconvenience and that they would send me a replacement but it'd be a TP because the Mogul was out of stock. I'm now just waiting for it to come in

what was the second issue

well looks im getting the stupid mogul again they said i have a 30 day warranty im going to use the phone for a week and tell them its still messing up till they decide to send a TP