Upgrade To Touch Pro Free!!

[icemochalatte]

I placed an order yesterday morning. My issue with the phone, though not critical was enough of an annoyance that I had thought about canceling my contract. Many have taken advantage of this service, but this can only improve Sprint's tarnished customer service.

I received a confirmation e-mail at 11:20 AM yesterday. The 3.40 LB package is out for delivery today.

[frazell]

Everyone is getting theirs and I'm wondering where is mine...

The Assurion website still shows my current replacement claim (the TP is a replacement for the Mogul they sent me where the SD card slot doesn't read and the keyboard looks like they pryed it off with a crowbar). So my tracking information keeps showing up as days old....

We'll see if I get it today at all

[schettj]

So y'all have TEP? What's the deal if you don't have TEP? You used to just pay $50 w/o tep to swap a handset (which, to those who are math challenged, is about 8 months of TEP)

Even if it were $100 it would be a break even for me, as this mogul is about 14 months old.

Any ideas?

[sc33]

Originally Posted by MisterMP0315

Just to confirm...I put in the order last night with the Sprint replacement link.

Got this confirmation email...

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number:

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit

Put the ER number into UPS using the track by reference method and...

INDIANAPOLIS,
IN, US 01/21/2009 4:36 A.M. OUT FOR DELIVERY

Now...I have 2 TPs since I have 2 SERO lines. Thanks a lot.

Dude you the man did this and mines says in will be here today... thanks man hey folks take your ER number to ups website and track by reference like he says and you will get exactly what we are looking for

[k000]

Originally Posted by rimey

So I pretty much read every message in this thread, looking for an answer to my question as I didn't want to repeat anything...but didn't find what i was looking for.

I have an htc touch (6900?) and its absolutely horrible. I have to reset it at least twice a day, some weird black smudge has appeared on the screen and its always super slow. I went to the sprint website everyone linked too...and sadly they only offer me a refurb. htc touch in return

Now, I'm totally willing to accept that...but what i'm wondering is what kind of charge I will incur because i don't have TEP.

Also, should I just wait a couple months with the hope that they'll run out of touches so I can get a better phone? I was planning on going to a sprint center tomorrow to have them check out the phone...good idea? As much as I would love love love a diamond or touch pro...I really just need a reliable phone right now.

I believe for all of this to work, i.e,, get a replacement phone you need to have the TEP.

With the route as described in this thread there is no chanrge (you still need TEP), and if you call Asurian it is $50.

[schettj]

Hmm... per sprint's site:

If the equipment is not covered by TEP, ERP or ESRP, the per-incident repair fees range from $35 to $119, depending on the type of equipment and the type of issue.

So looks like worst case it's $120. Which is less then I would pay for an upgrade. I may give it a go.

Edit. Followup - w/o tep, it's $55.

[dschoenike]

I went through asurion, and have TEP. it took a whole 15 hours from my phone call, to receiving the touch pro. It was brand new in the box. I'm really liking this phone.

[jude_b23]

Originally Posted by Jimmyjoe.com

Just wanted to post my results. Ordered via the weblink on page 2 of this thread Sunday at about 10:30pm CST. Recieved the touchpro with extra battery today!

Thanks ORIONSBUCKLE!!!!

whos giving the xtra battery?

advanced exchange sprint or asurion?

[jcvu]

Question for before who returning the old phone, do you need to include all the accessories that came with it, including the battery?

I remembered it said something like returning just the phone with no battery when placing the replacement form on the web, but i am not so sure.

Thank you

[jcvu]

Originally Posted by jude_b23

whos giving the xtra battery?

advanced exchange sprint or asurion?

I ordered thru sprint and get extra battery.