Upgrade To Touch Pro Free!! - Page 12

awhite5052 · #1 (**permalink**) 01-19-2009, 11:58 AM

ok just got off the phone with thech support. The moguls are on backorder and i should have the tp in 2-3 days. We will see what happens.

jrsfalcons · #2 (**permalink**) 01-19-2009, 12:05 PM

i did the online thing with asurion and it says they will replace my phone with mogul but they are on back order and when i search with my number it says tracking number not yet available.what number are you guys calling to actually speak to someone all i get is automatic.

DiamynzNPearlz · #3 (**permalink**) 01-19-2009, 12:11 PM

Looks like I might be getting mine today, instead of tomorrow:

LAUREL,
MD, US 01/19/2009 1:55 A.M. OUT FOR DELIVERY

blackmagic352 · #4 (**permalink**) 01-19-2009, 01:02 PM

i tried it through the asurion people and it said it was going to send a mogul, so i did not accept it. then i went through sprint self service and it said its sending a tp. all of you that are tryin try using sprint self service before calling or going to the store. if they offer you what you dont want you done have to accept.

DiamynzNPearlz · #5 (**permalink**) 01-19-2009, 01:09 PM

Just Delivered...I am now the proud owner of a free Touch Pro! Special thanks goes out to orionsbuckle for this discovery!

awhite5052 · #6 (**permalink**) 01-19-2009, 09:36 PM

Quote:

Originally Posted by DiamynzNPearlz

Just Delivered...I am now the proud owner of a free Touch Pro! Special thanks goes out to orionsbuckle for this discovery!

how long ago did you order yours?

poorlyduck · #7 (**permalink**) 01-19-2009, 09:38 PM

Expect the insurance to be more that $7.00 in a couple of months after all these claims

Radar · #8 (**permalink**) 01-19-2009, 12:10 PM

I actually just got a Pro for the mogul and the only issue i had with the mogul was that the keyboard was sticking or wouldnt type certain letters. I dropped it off for an hour and they were able to confirm the problems and then they said they ordered me a new mogul. a week went by and they said it was on back order and to just come in and they would replace it. So i went in and said if this is on back order what are you replacing it with? and out comes a brand new pro! now im happy. yay!

awhite5052 · #9 (**permalink**) 01-19-2009, 12:19 PM

well you guys got lucky, i just got off the phone with tech support again and they said "we have moguls on hand in the warehouse". So i wont be getting the tp after all

but i did get 2 confirmation emails one states the mogul is on back order (from when i called tech support about the issues i was having) and the one i did from the self advance exchange which states the replacement model would be the tp. im confused now. will i be getting the tp or mogul? No one really knows i guess.

letsgoflyers81 · #10 (**permalink**) 01-19-2009, 12:41 PM

I ran into road blocks with every department at Sprint and originally with Asurion as well. I called Asurion again today and they're officially replacing Moguls with Touch Pros. No begging, negotiating, escalating, etc. The default replacement for the Mogul is now the Touch Pro as long as Moguls are out of stock. Get em while you can!