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[kid_29]

sorry for using bad words

[orionsbuckle]

Originally Posted by kid_29

sorry for using bad words

LMAO

[cad_genyus]

1) Yesterday Morning (2/2/09) I went to the Self-Servic Solutions Page on Sprint.
(http://www.nextel.com/en/services/se...olutions.shtml)
2) I clicked on the "Self Service Phone Replacement page." Link in the middle of the page
3) Followed the prompts and filled the information like a good little sheep
4) After filling out the forms, it displayed to me what phone I would be receiving.
NOTE --> I did this several times over the past 5 days until it finally said that I was receiving a TOUCH PRO as a replacement.
I kept cancelling the request until it finally showed TOUCH PRO yesterday morning
5) I received an e-mail a little while later that basically said:
Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ET
Wireless Phone Number: (XXX)XXX-0991

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 05413823738

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit

6) I sat back and patiently waited. I didn't bother to track it. I didn't both to offer it milk & cookies. I did nothing. I did a simple implementation of patience.
Just be patient!!! Don't freak out!

7) UPS showed up today at 10am
----about 24 hours after I placed the claim

8- The package ships from Louisville Kentucky

9) I never received a tracking number or anything.

Package arrived with everything. Weight was approx 3 lbs. I recieved CD's or software, the phone, proprietary USB cable with charger, headphones, 1 GB micro SD card.......

I EVEN RECEIVED AN EXTRA BATTERY!! That's awesome.

Notes:
-My Mogul was less than a year old. I bought it in May of last year.

[Devilstrider]

UPS just dropped it off.

[Devilstrider]

They even sent a extra battery with it.

[gator2k83]

I am in the same Saturday boat. I placed my order around 4:55pm est on Saturday. I got my first e-mail confirmation from Sprint right away @ 4:57 est. I have been waiting for the second e-mail and nothing yet. I have been checking this link to track my shipment by reference http://wwwapps.ups.com/WebTracking/reference , and it shows nothing yet.

from sprintphonereplacement@sprint.com
to *******@gmail.com
dateSat, Jan 31, 2009 at 4:57 PM
subjectSprint Order Confirmationmailed-bysprint.com
hide details Jan 31 (2 days ago)



Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: ET52901
Wireless Phone Number: (XXX)XXX-4429

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 054117*****

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit



I don't get whats taking so long for others and some get theirs right away. Back to waiting I don't know what time the ups guy delivers around here. I have to pay my rent still so it might be in the office as I live in a complex with the joined locked mail boxxes. Sometimes the mail that's 2 big to fit in the box goes there. I just figured if it had been delivered by now it would have shown up on the ups site.

[BigDinCA]

Originally Posted by spawn11587

can anybody attest to this statment that no more TP's are available?

I think it just depends. I tried over 3 days and kept getting the Mogul. Waited over the weekend and tried again yesterday morning: BAM! TP on its' way. I really think it is just a matter of timing, when they have refurb'd Moguls in the system and when they don't.

[sanjsrik]

No matter how many times I go to the Self Service Solutions page, and try to file a claim, all I am shown is that I will be receiving a reconditioned mogul as replacement.

Any ideas, anyone?

[ryudo423]

has anyone tried doing this without insurance...?? how much does it cost or does it vary?

[cad_genyus]

Originally Posted by sanjsrik

No matter how many times I go to the Self Service Solutions page, and try to file a claim, all I am shown is that I will be receiving a reconditioned mogul as replacement.

Any ideas, anyone?

Just be patient. Like I said, I had to keep trying and trying. I tried about 2 times a day. I even went so far as to make a text file of the response I was giving so I could just copy-paste.

I could almost guarantee you there is no rhyme or reason to it. Just luck and persistance.