Re: Upgrade To Touch Pro Free!!
 

crap, I don't have insurance on my mogul but I have sprint sero, the older 1250 49.99 plan.

I want to upgrade my phone, any idea how much I gotta pay. will I lose my sero?

Re: Upgrade To Touch Pro Free!!
 

I dont think this is true. You can do it through Asurion and also get upgraded to the TP if they don't have any moguls left. They are out of moguls at the same time the sprint page shows it can be replaced with the TP. My friend did it last week and he got a brand new TP from Asurion. The only thing is that you still have to pay the $50 even if you have TEP. I did it yesterday with them 'cause I did lose my mogul so couldn't do it through Sprint but it was at that time that it was available to upgrade to the TP on the sprint page. I am still waiting for the tracking info from them, I called today and they said that I should get it today or Monday at the latest, but they confirmed that I was approved yesterday and that I'm getting a new TP. They charged the $50 but it is definitely worthy. You can also file a claim online at phoneclaim.com, the TP will appear there if they have no moguls in stock, you just got to make sure the sprint page it's showing that they are replacing moguls for TP because with Asurion you can't cancel the claim, they know when you started the claim so if you exit and then try again, they will tell you that you already started another claim, to continue that one, or call. I just hope I get my TP soon. Good luck to others.

Re: Upgrade To Touch Pro Free!!
 

Well fellas I did my request last night and look what I got!


Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: Exxxxxxx
Wireless Phone Number: (XXX)XXX-3466

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 0xxxxxxxxxxxxx0




Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.

Re: Upgrade To Touch Pro Free!!
 

Well fellas ,I did my request last night and look wht I got:

Dear Valued Sprint Customer:

We would like to thank you for your recent Phone Replacement Order, and apologize for the
problems you are experiencing with your phone.

-----------------------------------------------------------------------------------------
Order Summary:
Order Number: Exxxxxxxx
Wireless Phone Number: (XXX)XXX-3466

NOTE: Please keep this Order Number for your records, as it will be needed in the event
you wish to check the status of your order during the return process.

Defective Phone Information:
Model Name: UTSTAR PPC6800 QWERTY CAM
Serial Number: 0xxxxxxxxxxxx

Replacement Phone Information:
Model Name: UTStarcom Touch Pro Handset Kit
-----------------------------------------------------------------------------------------
NOTE: Replacement orders are shipped via UPS standard overnight. Please allow
2 - 3 business days for arrival of your Phone Replacement shipment.
-----------------------------------------------------------------------------------------
Return Instructions:

As a friendly reminder, please be sure to return your defective phone to us within 15
days to avoid a non-refundable charge to your Sprint account of $50 - $200, depending on
the phone model.

- Note: In addition to the charges above, Sprint reserves the right to charge an
additional fee of $75-$125 for phones that are found to either be damaged beyond
repair or exhibit no sign of defect.
-----------------------------------------------------------------------------------------

Thank you,
Sprint Device Support

Please note that this message was sent from a notification-only address that cannot
accept incoming email. Please do not reply to this message.



So I'm waiting now for UPS man!!!!

Re: Upgrade To Touch Pro Free!!
 

I called Sprint last week on Wednesday night becuz my mogul stopped ringing. They placed me on the phone with Asurion and the next day I received my brand new Touch Pro in the box! I was expecting it on Friday or maybe even Monday. It was shipped overnight!

Re: Upgrade To Touch Pro Free!!
 

What? If they send you a TPro and you send them a good working Mogul, they're going to charge you for the TPro, not the Mogul.

This is just what all the prompts were saying when I got my TPro.

Re: Upgrade To Touch Pro Free!!
 

they not gona charge you ...there is no way to troubleshoot freezes and reboots and drop calls

this is what you should always say that you phone has problems ....

Re: Upgrade To Touch Pro Free!!
 

I don't get how some people are being sent a TP and when some people like myself call in they send the Mogul. This is my 4th phone, 1st through Asurion but regardless I'm tired of this phone. It's so slow, i even asked if I could have a standard phone and it was a no-go.

Re: Upgrade To Touch Pro Free!!
 

Sprint reps are always hit or miss, sounds like you've been getting unhelpful reps.

Re: Upgrade To Touch Pro Free!!
 

Did you even read any of this topic? Try again. Everything is on the first few posts. Don't call anyone do the web-based exchange. Don't accept it if it does not say it's a TP kit.