Re: Upgrade To Touch Pro Free!!
 

I just called and again got the same answer, that I will be getting a mogul so they do have them in stock. I just said that I dont want it now that I will call back again to request the replacement that I needed to talk to sprint first to see if I can get a different phone. Same story, freaking asurion.

Re: Upgrade To Touch Pro Free!!
 

i walked into a sprint store with a malfunctioning mogul in hand and walked out with a brand new sprint touch pro in hand without pulling any money out of pocket.............i feel so lucky!! lol

Re: Upgrade To Touch Pro Free!!
 

Your best option may be to either walk into a store, or just send back every Mogul you receive. When you send them back explain the problems with the phone, which are mostly OS related (like out of memory errors, programs crashing if you open more than a few, etc.).

You'll eventually be upgraded.

Never give up! Never surrender!
It is a game of patience! I took me three months to get one.

:-)

Re: Upgrade To Touch Pro Free!!
 

Ok first off sorry I'm not on that often so I'm not as up-to-date as some of you. Now, the good news. Here to report I got mine last night (Tuesday 1-27-09)! Filled out the form last Saturday (1-24-09). Guess it came first thing that morning but of course I was at work and my wife called me to tell me it arrived. Needless to say I'm thrilled and happy with my Touch Pro! Didn't think I had a chance reading some of the posts here, but was pleasantly surprised when I got the call from the wife. See all my fellow TP owners in the TP forums. Thanks to Orionsbuckle for the heads up and all of you for your help in the Titan forums! For what it's worth....Long Live The Titan!!!!

Re: Upgrade To Touch Pro Free!!
 

I would like to know, as I see that about 2 others had the same question...

Does this work for Alltel? I ask, because I hear that the Verizon TP is less adequate as all other versions of the TP. Is this true? If it is, you can understand my desire to upgrade/fix my Mogul before VZW takes over. I tried to use the Assurion web site...

It asked for my carrier, which is Alltel; asked me for my info, which I gave; then it asked for "identify the phone you are claiming" and the only option for HTC is the 6950... no 6800. What do I do?

Please help with any advice or suggestions, as my Titan was on it's last leg... months ago! Thanks for the support as always.

Re: Upgrade To Touch Pro Free!!
 

I'm also curious about Alltel. My phone is still under warranty, so I called in for a replacement. I'll keep my fingers crossed that the good folks at Alltel see fit to send me a Touch Pro!

Has anyone else tried the warranty replacement through Alltel recently?

Re: Upgrade To Touch Pro Free!!
 

Sheesh, I guess I found this post a day too late just bought the Touch Pro...but so far I love it so no complaints...Bye, bye Mogul. ](*,)

Re: Upgrade To Touch Pro Free!!
 

so frustrated...got my replacement TP, but apparently it's already activated on someone else's account
easy fix, right? just go in and remove it from their account, since they obviously don't have the phone
but, that's not possible, so now I have to wait another 2 days (probably 4, due to Sunday)
supervisors are no help, either...I just wasted 2 hours of my life trying to get this resolved without involving UPS

then again, I'm getting a "new" phone for free, so I shouldn't be complaining...but still...

Re: Upgrade To Touch Pro Free!!
 

idk ive been running this service center here in NC for 2 years and its pretty much always been that way if a customer comes into my store. it depends on what the damage is...if its just a bad phone then its $55 bucks if its physical damage then its $99 and if its lost stolen or water damage then you got to pay for a whole new phone. but having TEP(Total Equipment Protection) Has Saved me tons of time so having insurance to me is still worth .23 cents a day lol

Re: Upgrade To Touch Pro Free!!
 

it depends. did you file an insurance claim? if you did then you would be charge a deductible. if you just did an advanced exchange like if the pyhone was just acting up on you then that should have been free.