Upgrade To Touch Pro Free!!

[bowtied1]

Originally Posted by falzon03

my brand new touch is on the way....got them to do a warranty replacement from the touch to the touch pro for 30.00$...the charge is because the touch pro retail is more than the touch...being premier customer with 5 replacements on my touch this year paid off haha

Who did you contact - Sprint or insurance?

Would love to trade my wife's touch for a Pro.

[clarkeyj1]

Originally Posted by MichaelM91

yeah same story as that ^^^ guy

just to clarify when submitting the ticket people that received the TP, did it say you were going to receive a mogul or TP?

UPDATE: just called and i will have a TP by Wednesday! wooot wooot!!!!

what did you say?! wtf! im still on the phone 2 hours later

I tried to file a claim with the nextel self service and i get the same phone as a replacement. and when i file with phone claim they always put the number to call. what should i do.

[clarkeyj1]

Originally Posted by clarkeyj1

what did you say?! wtf! im still on the phone 2 hours later

They are trying to say they will give me 75% off new phone... GAAAAAYYYYY

[clarkeyj1]

Originally Posted by art198811

I tried to file a claim with the nextel self service and i get the same phone as a replacement. and when i file with phone claim they always put the number to call. what should i do.

try this first....

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

[thirdeyeopen23]

has anyone here gotten confirmed for a Touchpro through advance equipment exchange and then gotten a mogul instead....

Im soooo nervous

Originally Posted by clarkeyj1

try this first....

https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

i tried this method myself and it saied that it will replacemy phone with another 6800. but my screen is cracked as well

[falzon03]

just customer support...*2....make sure you tell them that the store recommended a different model such as the diamond but tell them you are willing to pay the 30.00$ difference to get the pro

Originally Posted by bowtied1

Who did you contact - Sprint or insurance?

Would love to trade my wife's touch for a Pro.

[falzon03]

You will have better luck calling customer care and not dealing with the online bull***t... as long as your are decent to them they will most likely suggest the diamond for the touch and the pro for the mogul....if you dont mind paying the 30.00$ difference they will also give you a pro for the touch

[falzon03]

tell them they MUST replace it with a phone of equal or lesser value...the worst you can get is a Diamond

Originally Posted by clarkeyj1

They are trying to say they will give me 75% off new phone... GAAAAAYYYYY