Upgrade To Touch Pro Free!!

[kannaguchio]

Originally Posted by lynneness

For returning stuff, what do I need to return? Just the phone itself, or battery/micro SD included, etc?

Sprint will be fine with just getting back the phone and one battery. You can send other items back at your own discretion.

[kayfouroh]

Originally Posted by lynneness

ER##### claims are not through Asurion. You should call Sprint customer service to confirm your order. There is a status check page for ER#####, too, but it was never updated for me before the product was shipped.


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For returning stuff, what do I need to return? Just the phone itself, or battery/micro SD included, etc?

Thank you.

Did you get an e-mail with a tracking number once the TP shipped?

[DiamynzNPearlz]

Originally Posted by kayfouroh

Thank you.

Did you get an e-mail with a tracking number once the TP shipped?

Most of us received a UPS tracking # after e-mailing e-care with the ERxxxxx confirmation number and directly asking the status of the shipment. Good luck!

[jr5416]

Just got my brand new touch pro for 55 bucks lol holy shi#### this is awesome.

[skittlebrau]

I submitted my Sprint phone replacement order at 11:00a CST on 01/19, got the confirmation email at 11:05a CST on 01/19, and received the UPS package at 10:55a CST on 01/20. In less than 24 hours Sprint got me a new Touch Pro with an additional battery.

I did not get any follow-up email indicating the phone had shipped. Before I received the package this morning I sent ecare an email requesting the latest status, to which I have not yet received any reply - but at this point I don't think it matters!

Thank you Orionsbuckle, these forums rock.

[Alpine-]

Asurion is now issuing TP replacements as well. You need to specify that two key features of the Mogul are ONLY present in the TP - Keyboard and SD card slot. Mogul inventory appears to be depleted. Mogul owners have hit a very lucky time where mogul stock doesn't seem to exist anymore. Dont settle for a Touch Diamond or a Treo 800w. I was very close to using a claim to remedy my defect.

However, I got mine swapped the old fashioned way using TEP as leverage over the phone. It Took a LONG time and a lot of talking. It is basically trial by error until you find an escalated tech or supervisor who wants to actually make something happen. I must have talked with 6 techs over 2 days and multiple hours. I have an Advance Exchange issued and my TP (new) should be here in 2-3 days. I return my mogul with the replacement kit and I have 15 days to do so (as usual).

To be honest, your best bet is to take your defective phone to a service center, show a defect, have them validate its real, then they will issue you a TP with ease. There is really no Mogul inventory left. The only reason I didnt do this was because there is no Authorized repair/service center within 2 hrs of me and I wasn't going to make that drive when its basically the exact same process over the phone.

RIP MOGUL: Sleep well Sweet Price

[puppster]

I've been emailing ecare back and forth for the past 3 hours. They don't seem to know what I'm talking about and give me an order # regarding my secondary line (which just so happens to be a Touch Pro). I placed the order yesterday 1/19/2009. They referred me to my secondary line order for the touch pro on 11/17/2008... I don't know why or how that even happened... do they not check or are too lazy to look for information? I even stated the damn date in every email. Maybe it's my fault for just emailing ecare (without the numbers) which is just Sprint Customer Service... I've now included ecare1 and ecare2 which are Sprint Customer Solutions... And I don't know why, but it seems that the idiots that don't seem to know anything in Sprint... always turn out to be guys? Everyone got instant responses with actual answers when answered my females. Here's to hoping that whoever answers my 3rd-4th email is of the female gender and knows what the hell is going on since these other idiots don't.

[greencat]

I just tried the advanced replacement and got this. Maybe its good news that I qualify but I need to wait for stock. I thought about trying to find a store with them in stock.
Self Service Phone Replacement Tool

We apologize for the inconvenience; however, inventory is not available at this time to fulfill your request. Please contact Sprint Customer Care Technical Support for further assistance. You may also visit one of our Phone Repair Centers. To search for the closest location, please select Find a Store at the bottom of the screen.

[lynneness]

Originally Posted by kayfouroh

Thank you.

Did you get an e-mail with a tracking number once the TP shipped?

No. I even emailed eCare and advanced exchange escalation, but never got reply. I found out shipping # etc by calling Sprint customer service.

[class1c]

well as i stated in my previous post , sprint stated that they were gonna send me one b.c they were on backorder.... bull*hit! i just got my touch pro TODAY. and i thought the lady i talked to was sweet. see sprint has no clue what their doing.. its the most organized cluster*uck of a company. after all i went through being on hold and repeating myself over and over to find out i wouldnt get it for a while. i now get to go play with my touch pro when i get home. i wonder if they send me another one... hmmmmm gL ppl waiting.