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-   Carrier Discussion (http://forum.ppcgeeks.com/forumdisplay.php?f=77)
-   -   Upgrade To Touch Pro Free!! (http://forum.ppcgeeks.com/showthread.php?t=53327)

cellardoor 02-08-2009 10:37 PM
Re: Upgrade To Touch Pro Free!!
 
wow i had the option to do this 2 weeks ago but i would have been out of town when the package came so i decided to wait. and i missed my chance to get a TP! maby it would have gotten stolen sittin on my porch but i doubt it.... dman sprint what a tease

arteitle 02-09-2009 02:57 AM
Re: Upgrade To Touch Pro Free!!
 
If you put in a zip code that's far from any Sprint stores, it'll offer to ship you a replacement phone like before. However, at least as of Sunday afternoon it was still just offering a refurbished 6800.

tarrant64 02-09-2009 09:47 AM
Re: Upgrade To Touch Pro Free!!
 
i was getting offered refurb 6800 until yesterday as well. now I get directed to a sprint store after entering in a ZIP code. Oh well.

gface2k 02-09-2009 12:29 PM
Re: Upgrade To Touch Pro Free!!
 
I just tried it again, i used http://storelocator.sprint.com/SL2/Default.aspx to see all the sprint store locations and typed in something really far from me but still in my state. Still only refurbs

ivan1.ruiz 02-09-2009 12:58 PM
Re: Upgrade To Touch Pro Free!!
 
Sprint has refurbished from time to time. The bigger cities have the refurbished and other cities have the option to receive the new TP. Is all about where Sprint sees the most claims.

gface2k 02-09-2009 02:47 PM
Re: Upgrade To Touch Pro Free!!
 
So what are the chances of me getting a TP if I take my mogule to a local sprint store with the following symptoms: Screen burn-in, unable to hot sync, wifi connection drops every few minutes (in my house) and I hate the fact that I have to press the end call button like 4 times to end a call.

IMars 02-09-2009 03:23 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by gface2k (Post 701048)
So what are the chances of me getting a TP if I take my mogule to a local sprint store with the following symptoms: Screen burn-in, unable to hot sync, wifi connection drops every few minutes (in my house) and I hate the fact that I have to press the end call button like 4 times to end a call.
In my recent experience, Sprint will tell you that they can replace the handset with another mogul (through their warehouse or Asurion insurance company) or they can repair it. Though it doesn't make sense, they may try to get you to buy a completely new phone for $300. For another option, they will tell you that you can call Account Services and see what they suggest.

If you have the same problems with the new handset, they may hard reset it for you and tell you that it's running quicker now. In my experience, they won't even address the unresponsiveness (after they hard reset your phone), though they will parrot back that you let them know about it.

To read about my experience: http://forum.ppcgeeks.com/showthread.php?t=56867

Good luck and maybe let the forum know what they say.

rgildoss 02-09-2009 04:52 PM
Re: Upgrade To Touch Pro Free!!
 
Quote:
Originally Posted by IMars (Post 701158)
In my recent experience, Sprint will tell you that they can replace the handset with another mogul (through their warehouse or Asurion insurance company) or they can repair it. Though it doesn't make sense, they may try to get you to buy a completely new phone for $300. For another option, they will tell you that you can call Account Services and see what they suggest.

If you have the same problems with the new handset, they may hard reset it for you and tell you that it's running quicker now. In my experience, they won't even address the unresponsiveness (after they hard reset your phone), though they will parrot back that you let them know about it.

To read about my experience: http://forum.ppcgeeks.com/showthread.php?t=56867

Good luck and maybe let the forum know what they say.
one other option is to call it in to the Insurance and whne they send you another phone, tell them that the phone you just recived is bad allso and they are forced to send you a new phone ...since there is no new moguls anymore then they will need to send you one that is compared ..they will send you a TP....atleast that is the rules of the insurance ..

shaun_reid 02-09-2009 05:51 PM
Re: Upgrade To Touch Pro Free!!
 
I just filed a claim through asurion for my 6700 and when I did it online it said i would be getting a touch pro and when i called to finish the claim she said that i would be getting a mogul.... which one is right?

cornettZ 02-10-2009 07:21 PM
Re: Upgrade To Touch Pro Free!!
 
what exactly if an advanced exchange?


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