Curious, is Everyone aware of Sprint's Online Advance Exchange Program? - Page 3

**stevedog1** · #21 (**permalink**) 01-22-2009, 03:11 PM

Quote:

Originally Posted by Russellhi

your saying water damage Is covered by assurion?

Yes. If you pay for insurance on your account. $50 deductible.

**stevedog1** · #22 (**permalink**) 01-22-2009, 03:17 PM

Quote:

Originally Posted by master_shake

the screen went out on my apache and I got it replaced witht the insurance thru a sprint store.

the replacement's camera does not work, all pics are fuzzy and macro slider does not do anything.

would the faulty camera be an eligible reason to exchange it with this service?

How about a dead external speaker on an apache that is a few years old?
my girlfriend's phone does not even ring cause of it

also how long does it take?

The phone HAS to be in Warranty to be eligible for an exchange. Any phone over a year old from purchase date, will not be eligible, as the warranty period is only 1 year. So, your girlfriends phone is definitely not eligible.

There is an exception though, if you get an exchange right at the end of the year, then you get an additional 90 days because every exchange also has a 90 day warranty.

SO basically, make sure you get it exchanged before the 1 year warranty is over, and then keep exchanging it every 90 days...and keep getting another 90 day warranty.

Shipment takes literally a day or two. Depending on what time of the day you file the claim.

master_shake · #23 (**permalink**) 05-24-2009, 11:04 PM

sorry to dig up an old thread

does anyone know if this program can be used with sprints Equipment Service and Repair Program?

#24 (**permalink**) 12-02-2009, 05:11 AM

could u try to exchange a touch pro or palm pre for a touch pro 2 on this?? there is nothing wrong with either of my phones but i just would really like to have a touch pro 2. if this wouldnt work does anyone have any ideas?

**BooDaddy** · #25 (**permalink**) 12-02-2009, 05:25 AM

Quote:

Originally Posted by jchboy

could u try to exchange a touch pro or palm pre for a touch pro 2 on this?? there is nothing wrong with either of my phones but i just would really like to have a touch pro 2. if this wouldnt work does anyone have any ideas?

Why not do the right thing and just go buy a Touch Pro 2? Sprint has been replacing truly defective Touch Pro's with Touch Pro 2's on certain occasions. But, since you stated nothing is wrong with your phone, why try to scam Sprint and get a free upgrade?

**w7excursion** · #26 (**permalink**) 12-02-2009, 09:11 AM

Got a replacement on Monday for my touch pro and they are still giving touch pros as expected. This one seems to be working well.

**MrObvious** · #27 (**permalink**) 12-02-2009, 02:06 PM

Quote:

Originally Posted by BooDaddy

Why not do the right thing and just go buy a Touch Pro 2? Sprint has been replacing truly defective Touch Pro's with Touch Pro 2's on certain occasions. But, since you stated nothing is wrong with your phone, why try to scam Sprint and get a free upgrade?

This. I am convinced we need a rule about making threads on bricking or trying to work the system to get a new phone for free.

**BooDaddy** · #28 (**permalink**) 12-02-2009, 02:15 PM

Quote:

Originally Posted by MrObvious

This. I am convinced we need a rule about making threads on bricking or trying to work the system to get a new phone for free.

Totally agree with ya Mr. Obivous.

I havent been with sprint very long. My first TP had a problem with the charge jack (data wouldnt work). So i took it to the store and they were nice enough to swap it for a refurb'd TP. Well after a while, I had problems with the KB on it, so they fixed that. But the I had problems with that KB after about a week, so they were cool enough to go ahead and give me a TP2 no questions asked, I didnt even have to ask for it (I would have been happy with a working TP). The difference here was that I had actual issues, and the techs were able to fully replicate the problem in the store everytime, and truly tried everything they knew to fix it.

The more people try to work the system and get free upgrades when nothing is wrong with their phone, the harder Sprint has to make the policies to keep fraud down. The drawback to that, is those harder policies make it more difficult for people with real issues to get something done.

**MrObvious** · #29 (**permalink**) 12-02-2009, 06:58 PM

Yes exactly and we need to work to discourage it. If you don't like your phone, then take it back.

potatoofdoom · #30 (**permalink**) 12-04-2009, 09:36 PM

Just a little tidbit to add. About 4 sprint emlpoyees have instructed me not to use this. (1 rep over the phone and 3 in stores) Now we all know how much we should trust the average sprint rep, but I'm curious as to why they all told me that I should only go to he store with my frequent and recurrent issues with my Mogul(s).

Any thoughts?