Evo Kickstand not covered under sprint equipment and repair service

[yankees45us]

I just took my phone in to a repair center because the kickstand on my evo would not stay down. After taking it in they refused service because they said it was physical damage. I looked in their brochure and it clearly falls under the "mechanical failure due to wear and tear" but they still would not replace it or order another phone.
I then called sprint and I was on the phone with them for about 3 hours and I finally got someone to send me a phone through advance exchange, but even then they said that I might get charged full price since the repair should have been done at the repair center and did not qualify for an advance exchange.
Even sprint agreed with me on the wear and tear but they said they could not force the repair center to do anything. How is this a good business practice? How can you not enforce someone who handles your customers repairs to repair the phone? Has anyone had any issues?
Just a warning that this might happen to you.

[BooDaddy]

Did you have insurance on the account? I have had them replace worn out buttons on my phone under insurance and it didnt cost me anything.

[yankees45us]

Yeah. I have repair and replace insurance on my account. Sprint has already contacted me again and told me that the repair center was in the wrong. They told me as long as my phone doesn't have any physical or water damage there won't be a charge. They also said they are going to investigate the repair center. Don't know how true that is though.

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[BooDaddy]

Well at least it worked out for you in the end. Sounds like the repair center didnt want to take the time and handle your issue, so they blew you off.

[rigo]

Repair centers are patetic.. thats why o always use sprint

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[yankees45us]

Originally Posted by rigo

Repair centers are patetic.. thats why o always use sprint

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I was I could use sprint too, but none if the corporate stores here offer repair services. Closest one is 2 hours away.

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[Mojary]

i guess they're being jerks knowing that there are no other place within the area for repairs.

[GirlGoneGeek]

I think the title is wrong......

the kickstand isn't covered under warranty but is covered under insurance. the title states otherwise.....

also, wear and tear is what insurance is for. just to clarify.

[yankees45us]

Originally Posted by Courtney1985

I think the title is wrong......

the kickstand isn't covered under warranty but is covered under insurance. the title states otherwise.....

also, wear and tear is what insurance is for. just to clarify.

Just looked at the brochure from sprint and wear and tear is covered under the equipment and repair option. Insurance which is run through asurion covers physical damage, water damage and lost or theft. The kickstand is covered under wear and tear and that's why they replaced it. When I had the tp the keyboard failed also and that used the same type of mechanism, a spring loaded one. Sprint replaced that under the wear and tear clause 4 times until they finally gave me the tp2.


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[GirlGoneGeek]

yes so seeing they did replace the kick stand and accepted it as being covered is why I say the title to this thread should say IS covered lol