How to get Airave2 now with 3g - Page 11

**jason25** · #**101** (**permalink**) 09-15-2010, 11:09 AM

Has anyone noticed their new Airvana getting hot? I also have trouble with data signal dropping out and texts don't always go through. I have a wireless router and tech supports suggestion was to move them further apart.

iceturkee · #**102** (**permalink**) 09-15-2010, 11:55 AM

i've noticed it seems my 3g doesn't lite up as much as with the old unit. but i do have solid 6 bars on my evo which i didn't even get with the airave.

**jason25** · #**103** (**permalink**) 09-15-2010, 12:05 PM

well, I live in a 1x only area and now I have EV at home, but even though it shows EV I get a lot of "cannot connect to the network" for data and "Could not send messge. Try Again?" for texts. I will see if the techs can get it figured out before I send the original back.

Ticklemepinks · #**104** (**permalink**) 09-15-2010, 12:22 PM

Quote:

Originally Posted by jason25

I am going to sit on it for a little bit to see if Sprint says anything about it. They sent it UPS so they can track that they sent me two. I'll let you know. Do you have broadband internet?

yes I do, and I just called trying to get one myself and they told me that my call drop ratio is just under the amount it needs to be to get it for free, but they made a ticket and the rep talked to her supervisor and they're suppose to call me back with in the hour with a ticket number... I know they aren't gonna fix it, idk why they just don't give me my air wave... i have not signal at all in my closet or bathroom...the two areas I spend alot of tyme in...and no I'm not vain!!! lol

**gullzway** · #**105** (**permalink**) 09-15-2010, 12:27 PM

Quote:

Originally Posted by jason25

Has anyone noticed their new Airvana getting hot? I also have trouble with data signal dropping out and texts don't always go through. I have a wireless router and tech supports suggestion was to move them further apart.

Yes, mine is pretty warm!

I's actually sitting on top of my router, but I am not having any problems with Data or texts.

Did you plug it directly into your modem, and then plug the Router into the Airvana??

**austin420** · #**106** (**permalink**) 09-15-2010, 01:01 PM

Quote:

Originally Posted by Ticklemepinks

yes I do, and I just called trying to get one myself and they told me that my call drop ratio is just under the amount it needs to be to get it for free, but they made a ticket and the rep talked to her supervisor and they're suppose to call me back with in the hour with a ticket number... I know they aren't gonna fix it, idk why they just don't give me my air wave... i have not signal at all in my closet or bathroom...the two areas I spend alot of tyme in...and no I'm not vain!!! lol

thats crazy. i spent less than 5 minutes on the phone with 1 rep in tech support who mentioned a network extender and transfered me to account services.
the second rep offered it first thing, no questions asked. i dont even have the original airave, so i played totally dumb and asked how much it was and he said 99 dollars and 4.99 a month, but we're going to waive that for you.
i dont think they checked any call logs or anything. i was litterally on the phone for 10 minutes total and talking the whole time. they never mentioned dropped calls, nothing. all the first rep did was check for any tower problems. at first i was like "great, theyre going to want to do tests and stuff. this will take forever."
i didnt call from my house though. i called from work and said i felt like i had to because i was afraid the call would drop and i wouldnt get my problem taken care of.
my service really is subpar. i moved in to a new home over the summer, and its been crappy as hell even though im supposedly in a strong 3g and 4g area. i dont get hardly anything inside and get average signal outside.
i know i didnt talk to retentions, but under the device on mysprint.com , it does say retentions offer.
these were my keys to getting one.
it was a new phone and i could return it and they knew it. i made sure to say it about three times that it was a new upgrade on both lines and that i was dissapointed in reception on the new handsets. ive been with em a long time. i didnt call from home so they couldnt do any tests and tell me i didnt qualify. that is it!

**austin420** · #**107** (**permalink**) 09-15-2010, 01:05 PM

the other thing is i didnt call and say "retentions, dammit!" i called tech support and ended up with account services. i dont know who you get if you just dial *2 and start with customer service.

**jason25** · #**108** (**permalink**) 09-15-2010, 01:13 PM

Quote:

Originally Posted by Ticklemepinks

yes I do, and I just called trying to get one myself and they told me that my call drop ratio is just under the amount it needs to be to get it for free, but they made a ticket and the rep talked to her supervisor and they're suppose to call me back with in the hour with a ticket number... I know they aren't gonna fix it, idk why they just don't give me my air wave... i have not signal at all in my closet or bathroom...the two areas I spend alot of tyme in...and no I'm not vain!!! lol

I spend alot of time in the bathroom too! lol

When I got my original airave, I just told them that it was getting old that I had to sit next to a window or go outside to make/receive a call. I was fortunate and the lady said her mom had the same problem and had it sent right away.

Quote:

Originally Posted by gullzway

Yes, mine is pretty warm!

I's actually sitting on top of my router, but I am not having any problems with Data or texts.

Did you plug it directly into your modem, and then plug the Router into the Airvana??

Yes, I plugged it directly into the modem and then plugged the router into the Airvana. On my router, I plugged the cable into the Internet port, should I plug it into the LAN port instead?

LoungeLizard · #**109** (**permalink**) 09-15-2010, 04:10 PM

Called yesterday to cancel for poor service at home and now the price is going up (no more discounts on additional lines). Got a notice today that my new airave2 will be shipped UPS next day.

**gullzway** · #**110** (**permalink**) 09-16-2010, 12:22 AM

Quote:

Originally Posted by jason25

Yes, I plugged it directly into the modem and then plugged the router into the Airvana. On my router, I plugged the cable into the Internet port, should I plug it into the LAN port instead?

Sounds like it's hooked up properly. Only thing I would advise is unplugging your modem, router, and airave, and turning them back on. Which you have probably already tried.

My modem has a battery backup so I also had to pull it out to reset it.