Thread: How to get Airave2 now with 3g
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Old 09-15-2010, 01:01 PM
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austin420
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Re: How to get Airave2 now with 3g
Quote:
Originally Posted by Ticklemepinks View Post
yes I do, and I just called trying to get one myself and they told me that my call drop ratio is just under the amount it needs to be to get it for free, but they made a ticket and the rep talked to her supervisor and they're suppose to call me back with in the hour with a ticket number... I know they aren't gonna fix it, idk why they just don't give me my air wave... i have not signal at all in my closet or bathroom...the two areas I spend alot of tyme in...and no I'm not vain!!! lol
thats crazy. i spent less than 5 minutes on the phone with 1 rep in tech support who mentioned a network extender and transfered me to account services.
the second rep offered it first thing, no questions asked. i dont even have the original airave, so i played totally dumb and asked how much it was and he said 99 dollars and 4.99 a month, but we're going to waive that for you.
i dont think they checked any call logs or anything. i was litterally on the phone for 10 minutes total and talking the whole time. they never mentioned dropped calls, nothing. all the first rep did was check for any tower problems. at first i was like "great, theyre going to want to do tests and stuff. this will take forever."
i didnt call from my house though. i called from work and said i felt like i had to because i was afraid the call would drop and i wouldnt get my problem taken care of.
my service really is subpar. i moved in to a new home over the summer, and its been crappy as hell even though im supposedly in a strong 3g and 4g area. i dont get hardly anything inside and get average signal outside.
i know i didnt talk to retentions, but under the device on mysprint.com , it does say retentions offer.
these were my keys to getting one.
it was a new phone and i could return it and they knew it. i made sure to say it about three times that it was a new upgrade on both lines and that i was dissapointed in reception on the new handsets. ive been with em a long time. i didnt call from home so they couldnt do any tests and tell me i didnt qualify. that is it!
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