SERO Premium

[jojo08]

has anyone tried upgrading to an epic at radio shack? they seem to have the best price for upgrades ($220). i'm thinking of upgrading the plan to sero-p first then head over there and see if they can do it.

[JimSmith94]

Originally Posted by BooDaddy

BAH!!! That sucks! I think I will just hang on to my TP2 until they pull the plug on my discount. Then I might think about getting a Premium. Im gonna hold on to this cheap plan for as long as I can

Losing my discount on the old SERO plan was what got me thinking about going SERO Premium and Evo in the first place. Without the discount, there's less incentive to stick with the old plan.

[bkrodgers]

Originally Posted by jojo08

has anyone tried upgrading to an epic at radio shack? they seem to have the best price for upgrades ($220). i'm thinking of upgrading the plan to sero-p first then head over there and see if they can do it.

You aren't supposed to be able to do this. Even if you switch first, I believe the account would need to be re-coded again when you activate a 4G device. It's always possible you'll find someone at both RS and whoever they call at Sprint who will get it done for you, but the policy is that you have to purchase through Sprint owned channels.

[lafester]

the rep who switched me over said we will be able to activate online soon but not yet.
don't know what that means for RS and BB.

best bet is to go to a sprint store and make them wait while you call in to activate or order online. i don't think you will have any luck at RS.

[ink718]

Originally Posted by bkrodgers

You aren't supposed to be able to do this. Even if you switch first, I believe the account would need to be re-coded again when you activate a 4G device. It's always possible you'll find someone at both RS and whoever they call at Sprint who will get it done for you, but the policy is that you have to purchase through Sprint owned channels.

Not true. You can upgrade your contract or phone at any cellphone store that are AUTHORIZED, whether the store be a 3rd, 2nd or corporate store.

[bkrodgers]

Originally Posted by ink718

Not true. You can upgrade your contract or phone at any cellphone store that are AUTHORIZED, whether the store be a 3rd, 2nd or corporate store.

No, you can't. Again, some might get it done despite this, but the policy is clear on sprint.com/sero. From the FAQ:

As a SERO/Everything Plus customer, are there restrictions on where I can upgrade my device?

Yes. You can upgrade through any of the following channels: any Sprint-owned Retail Store, Telesales (888-882-4030), or Sprint.com. You will not, however, be able to upgrade your device through a 3rd party dealer or national retail partner and you will not be required to provide a referring employee's email address and CID in order to upgrade your device.

[quick99si]

Originally Posted by ink718

Not true. You can upgrade your contract or phone at any cellphone store that are AUTHORIZED, whether the store be a 3rd, 2nd or corporate store.

You, sir, are in the wrong. SERO is locked down to Sprint telesales/online as far as upgrading phones goes. It is clearly posted in their SERO FAQ and reflected in user experience. I have heard two rumors of people getting it done at Radio Shack (I'm starting to think they actually had SERO clones) compared to some 50+ who were denied and forwarded to Sprint telesales. I was one of those poeple. I tried buying an Epic a and the Sprint store reps wouldn't even touch my account, let alone BB/RS/etc.

Of course it may be possible to get lucky and have the 3rd party employee call Sprint for you to switch your plan while manually adjusting the sale price of the phone. Don't count on this. From the crazy influx of success/failure of posts in the last two days, I'd advise against wasting your time on this.

[ink718]

@ bkrodgers & quick99si: Ok, i didn't real the FAG but when the TP and TP2 came out a lot of people who had the SERO plan were upgrading their phones at BestBuy. Because BestBuy got them before any Sprint corporate or retail stores. And all was going well.

[muyoso]

I just got shot down trying to upgrade my plan and phone at Radioshack. They said that the only way to upgrade was over the phone through telesales or through the website, which is not available yet. What is the price that everyone is paying for the Epic 4g through telesales? Pretty pissed that Radio Shack sells it for $219 with NO MIR, and Sprint is trying to charge me $350 with a 100 dollar MIR. How exactly is that 150 dollar upgrade credit something special when some schmuck off the street can buy the phone for the exact same price if Sprint has NEVER ever done business with him before??

[quick99si]

Originally Posted by ink718

@ bkrodgers & quick99si: Ok, i didn't real the FAG but when the TP and TP2 came out a lot of people who had the SERO plan were upgrading their phones at BestBuy. Because BestBuy got them before any Sprint corporate or retail stores. And all was going well.

Maybe you should read the FAQ then.. it's even linked in bkrodgers' post. I've bought phones at BB also. Things have changed, however, and by things I mean that Sprint EXPLICITLY stated that SERO upgrades go through Sprint and Sprint only. Besides actually saying it, they also implimented what seems to be a strict policy to block out any 3rd party retailers from selling phones to SERO users at a discount.

Please stop.