How long does it take to get your upgrade reset when returning a phone?

ckn3103 · #1 (**permalink**) 08-15-2010, 06:00 AM

I bought a phone from a 3rd party retailer last week on the 8/8. It was the LG Rumor Touch and wasn't what my wife expected. We went to return it on 8/13 and the dude got really pissed bc I told him my wife didn't like it and we are getting the Intercept. He said we'll have the Intercept tomorrow so just wait and we'll exchange it then. I told him sprint has it for $99 wiht no rebates bc they were doing a special. So he returned it and swapped my old phone back. What he did when he swapped the phone was put it as an order. So now I called sprint an they said I have to wait until it clears the system in order for me to get my upgrade back. Is there anyway to get around this? or do I have to wait for the system to reset? Thanks

patheticpuma · #2 (**permalink**) 08-15-2010, 09:22 PM

happened to my brother, they said it wouldnt be until his next billing cycle, but online chat support was able to get around that once he told his story

**Scientific** · #3 (**permalink**) 08-16-2010, 09:03 PM

I returned a phone to Best Buy, they called sprint during the return and I got my upgrade back that day...so, YMMV

ckn3103 · #4 (**permalink**) 08-21-2010, 08:18 AM

I had to call and speak with AS to get this resolved. They had to call that kiosk place and confirm that I returned the phone to reset the upgarde. Everything is good now.