Great Community, Bad Phone

[Code]

I've been using the Touch Pro for a little over a year and about a month ago I started having problems with the phone locking up. A soft reset would result in Touch Flo 3D taking 30 - 60 minutes to load. A hard reset would result in the problem resurfacing a day or two later. Called sprint and they sent me a replacement Touch Pro. The replacement was fine for about two weeks and then began having the same symptoms. I've tried everything to get this phone to work eventually eliminating all but the most basic apps (Microsoft My Phone, and Live Mail). This was all with the stock ROM. Sprint has offered to send another replacement Touch Pro but I really don't want to keep messing with Windows Mobile.

My last phone was the Apache and only the ROMs on PPC Geeks made it usable. This community has been an invaluable resource with both my WinMo phones. I've been a fan of Windows Mobile since it was called Windows CE and still have one of the first black and white Handheld PCs. But I've finally had enough of the bugs and poor performance. The smart phone market has changed and other companies are producing better products. Microsoft may redeem themselves with Windows Phone 7 but only time will tell.

I decided to try Android and bought the Samsung Moment. I just wanted to say thanks to everyone here on PPC Geeks who has helped to make these phones better products.

[K4el]

I don't know if you're getting your replacement hardware directly from sprint or as an insurance replacement but i know when i had trouble Asurion tried to send me a "refurbished" model. Once i figured out what they were trying to pull i put an end to that BS right away. Try specifically refusing to accept anything but a brand new phone. Either, you'll get a brand new TP or if they don't have brand new stock you might get lucky and end up with an upgrade.

Also, don't put up with dealing tier 1 support. Be a pain in the ass until you get bumped up to tier 2. They have alot more decision making power and are alot more likely to actually solve the problem.

All that advice is moot since it seems you're switching devices but i thought i'd toss that out there in case your mind isn't quite made up and you've still got some fight left over the issue.

[arrrghhh]

Glad to hear you got the Moment - I think you'll be happy with it.

I have been disappointed with this device lately... I don't know why, it just doesn't seem to run like it used to. I have yet to get any replacements, I'm worried they'll just send me some awful refurbs like they always do (Asurion sent me a refurb Mogul that was DOA, which is how I got a spankin' new TP for free so long ago...)

I'm also glad to hear you appreciate the community that has grown and evolved around these devices. This community is invaluable, and I have definitely gotten much more out of these devices because of places like this.

[Code]

Thanks for the advice. I know I could have fought harder with Sprint but I just wanted to be done with the frustration. The replacement Touch Pro they sent was a refurb. I had to spend $200 to get the Moment, which isn't fair, but switching carriers would have been more expensive in the long run. I'm loving the new Android device so far. Typing on it now. Very responsive. Will take some adjusting though.

[juicemane]

you should have got an iphone or blackberry. seriously.