[K4el]

I don't know if you're getting your replacement hardware directly from sprint or as an insurance replacement but i know when i had trouble Asurion tried to send me a "refurbished" model. Once i figured out what they were trying to pull i put an end to that BS right away. Try specifically refusing to accept anything but a brand new phone. Either, you'll get a brand new TP or if they don't have brand new stock you might get lucky and end up with an upgrade.

Also, don't put up with dealing tier 1 support. Be a pain in the ass until you get bumped up to tier 2. They have alot more decision making power and are alot more likely to actually solve the problem.

All that advice is moot since it seems you're switching devices but i thought i'd toss that out there in case your mind isn't quite made up and you've still got some fight left over the issue.