Data in Europe

MacWilder · #1 (**permalink**) 07-10-2010, 02:48 PM

Are you smarter than Sprint tech support? Even though I subscribed to a Sprint international data plan, I am unable to connect to a mobile data stream in Switzerland (although my phone works fine). I just get a message saying "777 Data the Modem disconnected unexpectedly."

I have spoken to Sprint Tech support about this, and they don't have a clue as to what is wrong.

Anybody out there smarter than Sprint?

aiiee · #2 (**permalink**) 07-10-2010, 02:51 PM

Quote:

Originally Posted by MacWilder

Are you smarter than Sprint tech support? Even though I subscribed to a Sprint international data plan, I am unable to connect to a mobile data stream in Switzerland (although my phone works fine). I just get a message saying "777 Data the Modem disconnected unexpectedly."

I have spoken to Sprint Tech support about this, and they don't have a clue as to what is wrong.

Anybody out there smarter than Sprint?

Yes, the people who the tier 1 people at Sprint were supposed to escalate your call to.

niteriderxp · #3 (**permalink**) 07-12-2010, 03:51 AM

Your phone is attempting to connect to CDMA data #777 when it should be connecting to a GSM APN.
You should have a GSM data connection setup that you could choose in connections.
If you do not you are most likely using a custom rom.
You will probably need to setup a new connection manually.
Make sure your phone is in GSM/UMTS mode.
Create a new connection using the APN of ggsnint.nexteldata.net, username and password should be left blank.
Have your phone connect using the newly created connection, it should work.

MacWilder · #4 (**permalink**) 07-12-2010, 08:37 AM

You were correct in every respect. I am using a custom ROM. That custom room did not have a GSM data connect. I did establish a new connection using the APN you recommended. (I was not, however, able to make sure the phone into GSM/UMTS Mode. The phone tries to connect. However, I get the message "Dialed. ggsint.nexteldata.net Cannot connect for some unknown reason." Any other idea? (I really appreciate this help.)

niteriderxp · #5 (**permalink**) 07-16-2010, 12:57 AM

Unfortunately, I am a Verizon Wireless customer and that's about as much as I can help you.
It is possible that the APN that I gave you is wrong.
Somebody with a stock Sprint TP2 could possibly look it up for you.

Otherwise you can call Sprint and ask them what their GSM APN is for international data.

jerryyyyy · #6 (**permalink**) 07-16-2010, 01:12 AM

Here are my notes. Should work fine. Call them up (free). The reset is key. If this is of help, say tanks...

Inside USA: 1-888-226-7212

Outside USA (toll free): 001-817-698-4199

Reset:

1. PHONE network setting to Global/automatic (if does not work try all carriers manually one by one)
2. RESET with MSID (if you do not have this, ask Sprint)
3. BATTERY removed while phone power is on, keep out 15sec, then replace

nayr1482 · #7 (**permalink**) 07-16-2010, 12:48 PM

When I am traveling - Europe, China, Japan, etc... I always set my phone to GSM only (not Global).

I noticed on one of my trips I was in a GSM area, my phone showed reception bars, but I was unable to make/receive calls etc...
When I checked my settings, the phone was in CDMA mode...forced it to GSM and all was OK.

I also have had issues in China (never in Europe so far) where I am connected and voice works but no data. I found out some of the services do not support data so what I had to do was manually try each GSM network to figure out which one worked best.

sjs01 · #8 (**permalink**) 07-16-2010, 04:01 PM

Not sure how much help this will be to you, but I just received my packet and SIM card from Sprint, here is a picture of one of the pages about an APN:

If this picture is too difficult to see here are the settings:
Name: Sprint-gprs
Homepage: Enter the URL you want for your home page
Type: HTTP Gateway IP1: 000.000.000.000
Domain 1: Blank
GPRS APN: cinet.spcs
Username and password fields: Blank

MacWilder · #9 (**permalink**) 07-16-2010, 06:14 PM

Unfortunately, I was overseas on a business trip, and really wasn't able to do much with this issue after the first couple of days. Accordingly I never did get it to function. Certainly the GPRS APN is different than I've seen elsewhere. I wish I were still there so I could check it out. I am not quite sure what I 'm going to do now.

MacWilder · #10 (**permalink**) 07-16-2010, 06:17 PM

I was in Switzerland, and I did try a number of different carriers including Sunrise and Swisscom Mobile. Didn't help. But I never tried that APN. (I'm back now and so can't experiment further.