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Old 12-16-2008, 06:18 PM
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What should i do...a little insight PLZ

ok lately my toubles with the mogul have been horrible, I recently filed a claim with Asurion as Sprint said the most they could do is refund my deductible...

Last week i called Asurion back because my replacement failed...they said no problem, but i had to wait 10 days because they were outta stock...i asked for any other the options and they said the touch pro was available if i wanted to make it my permanent phone....so i gracefully agreed....and i was comfortly greeted today with a package i thought would contain my touch pro...but to my suprise it was just a regular touch 6900....

So what im asking is if i should or could do anything about this...since there is probably no record of the agreement...
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Old 12-16-2008, 06:28 PM
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Re: What should i do...a little insight PLZ

send it back or take it to the carrier store and tell them. have them call from store and fix you up with a pro as they said they would. take any proof you have that states what they told you.
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Old 12-16-2008, 06:46 PM
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Re: What should i do...a little insight PLZ

this was done through Asurion not sprint. Do you think i should waste a debate over something i have no proof of...or cany any one reply to how good CS is with Asurion
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Old 12-16-2008, 06:50 PM
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Re: What should i do...a little insight PLZ

Quote:
Originally Posted by JSZESZE View Post
this was done through Asurion not sprint. Do you think i should waste a debate over something i have no proof of...or cany any one reply to how good CS is with Asurion
i think you can call Sprint CS and get that resolved. I had this happen to me before and I called Sprint CS and Asurion back and they sent me the correct phoe the next day
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Old 12-16-2008, 07:02 PM
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Re: What should i do...a little insight PLZ

Do you think i should keep the mogul until this gets settled?....or send it back?
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Old 12-16-2008, 07:18 PM
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Re: What should i do...a little insight PLZ

I would keep your mogul and call asurion. Tell them they sent you the wrong phone. I could see them claiming that you wanted the phone if you send your mogul in. Just my idea....
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Old 12-16-2008, 08:04 PM
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Re: What should i do...a little insight PLZ

Thanks for the insight ima call them tomorrow and hopefully sort this out...

now one more question...if they don't honor the previous agreement would it be a smart move to keep the touch or stay with the mogul
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Old 12-16-2008, 08:14 PM
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Re: What should i do...a little insight PLZ

I had the same problem but only with Verizon. Not Asurion. They told me after many refurb Apache's I would get a 6800. When I got the box it was a refurb 6700. So I called back and they said there was no record of any deal like that and that because my first phone wasen't from them they never should have given me 10 replacments. I hope you have bettter luck..
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Old 12-18-2008, 12:42 PM
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Talking Re: What should i do...a little insight PLZ

Ok...well my day went horrible yesterday as i tried sorting this mess out with Sprint and Asurion.

I first called Sprint as I noticed on the bottom of the packaging slip that came with the 6900. There was a customer satisfaction note, and said to call sprint to ensure that total satisfaction was met. Well like I figured sprint said they had nothing to do with it and I had to go through Asurion to file a claim.

I called Asurion and by now I had the feeling it was a lost cause....so i waited through the holding and bouncing around from tech support to customer service and back....it was a huge argument on there side that the touch was a comparable model, all i wanted was a keyboard i told em. Finally i got the answer i had to be satisfied with from a resolutions specialist...he said that there is no way they could have offered me the Touch Pro as it has been on indefinite back order with no ETA....

So there I had the answer I was expecting to get all along, the guy said they might not have been clear when offer the "new touch as an upgrade"...he suspected a rep probably said something along those lines, later on in the afternoon i was greeted with a call from the manager of the customer satisfaction department...she just asked if I understood that the Touch Pro was on indefinite back order, and there really was no way they offered it to me, and if they did she apologizes. I told her i really just wanted a WM phone with a keyboard...she said she could call when the Mogul was available and i could keep the Touch until then, she also offered the new Treo 800, I told her i might be able to get used to the on screen keyboard and would keep the Touch.....She gave me her direct number and that was the end of the call....SO I thought

Last night after a long night of unlocking and flashing my new Touch...wich seems like it takes forever and a day todo compared to the Mogul...I tried placing the the charger in it to replenish my battery to my suprise the connection was bad and I had to wrap the cord around it just to get it to charge...lord knows how I made it through flashing.

Well I called A.J. Hicks this morning and left a message explaining that the Touch was faulty, it was a very brief and polite message. Well she just caled me back and told me she had looked on file and seen that they sent me a recon'd phone and that she was gonna put in a order for a brand new one, but they had none in stock so she said she would gladly send me out a brand new
TOUCH DIAMOND.....

So I guess Asurion's CS relations are getting better than what was posted online about em....

I'm ecstatic right now
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Old 12-18-2008, 02:55 PM
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Re: What should i do...a little insight PLZ

Just FYI that sounds like an Asurion blunder not Sprint. Sprint's CS reportedly is improving lately.
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