Ok...well my day went horrible yesterday as i tried sorting this mess out with Sprint and Asurion.
I first called Sprint as I noticed on the bottom of the packaging slip that came with the 6900. There was a customer satisfaction note, and said to call sprint to ensure that total satisfaction was met. Well like I figured sprint said they had nothing to do with it and I had to go through Asurion to file a claim.
I called Asurion and by now I had the feeling it was a lost cause....so i waited through the holding and bouncing around from tech support to customer service and back....it was a huge argument on there side that the touch was a comparable model, all i wanted was a keyboard i told em. Finally i got the answer i had to be satisfied with from a resolutions specialist...he said that there is no way they could have offered me the Touch Pro as it has been on indefinite back order with no ETA....
So there I had the answer I was expecting to get all along, the guy said they might not have been clear when offer the "new touch as an upgrade"...he suspected a rep probably said something along those lines, later on in the afternoon i was greeted with a call from the manager of the customer satisfaction department...she just asked if I understood that the Touch Pro was on indefinite back order, and there really was no way they offered it to me, and if they did she apologizes. I told her i really just wanted a WM phone with a keyboard...she said she could call when the Mogul was available and i could keep the Touch until then, she also offered the new Treo 800, I told her i might be able to get used to the on screen keyboard and would keep the Touch.....She gave me her direct number and that was the end of the call....SO I thought
Last night after a long night of unlocking and flashing my new Touch...wich seems like it takes forever and a day todo compared to the Mogul...I tried placing the the charger in it to replenish my battery to my suprise the connection was bad and I had to wrap the cord around it just to get it to charge...lord knows how I made it through flashing.
Well I called A.J. Hicks this morning and left a message explaining that the Touch was faulty, it was a very brief and polite message. Well she just caled me back and told me she had looked on file and seen that they sent me a recon'd phone and that she was gonna put in a order for a brand new one, but they had none in stock so she said she would gladly send me out a brand new
TOUCH DIAMOND.....
So I guess Asurion's CS relations are getting better than what was posted online about em....
I'm ecstatic right now
