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Old 04-27-2008, 11:31 AM
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Re: Confused about Sprint Navigation

I have the ultimate vision pack a retentions deal for $5.00. Do you guys think I should be able to get Sprint Navigation for free? I asked Sprint chat and this is the reply they gave me. Obviously the touch doesnt have GPS yet (on Sprint) and I think I should get it for free. I am thinking about waiting until Sprint releases their new rom before calling trying to get it to work

04/27/2008 11:08:42AM Me: "On my XXX-XXX-XXXX I have the ultimate vision pack. Does that mean I should get free navigation?"
04/27/2008 11:08:50AM Me: "ok"
04/27/2008 11:09:12AM Agent (Talesha): "For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?"

04/27/2008 11:10:34AM Agent (Talesha): "Thank you, one moment please."
04/27/2008 11:11:40AM Agent (Talesha): "Are you referring to the GPS Navigation feature?"
04/27/2008 11:11:53AM Me: "yes."
04/27/2008 11:12:17AM Agent (Talesha): "One moment please while I research this information for you."
04/27/2008 11:13:15AM Me: "thank you"
04/27/2008 11:13:17AM Agent (Talesha): "May I ask what model phone do you have?"
04/27/2008 11:13:26AM Me: "HTC Touch"
04/27/2008 11:15:56AM Agent (Talesha): "The HTC Touch is capable for GPS but it is not included in the Sprint Unlimited Vision Pack."
04/27/2008 11:16:18AM Agent (Talesha): "You would need to purchase this feature at Sprint.com from the Digital Lounge."
04/27/2008 11:16:25AM Me: "Oh ok."
04/27/2008 11:16:35AM Agent (Talesha): "Have I resolved the issue that prompted you to chat with us today?"
04/27/2008 11:16:40AM Me: "well I guess you solved my problem"
04/27/2008 11:16:51AM Agent (Talesha): "Thank you again for contacting Sprint. We appreciate your business."
04/27/2008 11:17:02AM Agent (Talesha): "Have a great day!!"
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