HELP - Sprint Mogul with a rainbow screen after a failed update

mikey415 · #1 (**permalink**) 03-27-2008, 07:22 AM

I tried to install the update but because, I think, I have a faulty usb cable, my connection was interupted at 8%

now I'm stuck with a rainbow screen on my phone that doesn't go away no matter what - after taking out the battery or resetting....

I called HTC customer support and they said that I cant do anything and need to go to the sprint store for an exchange

I really want to get my phone working asap....

name of the update file is RUU_TITAN_SPRINT_WWE_3.35.651.2_RS_TITAN_3.35.04_4 350H_SPCS_AM_Ship

feel free to ask me any questions that might help you identify the problem better

PLEASE HELP

**GoodThings2Life** · #2 (**permalink**) 03-27-2008, 07:31 AM

Replace the USB cable, then use the utility here to exit the boot loader:

http://forum.ppcgeeks.com/showthread.php?t=9229

From there, you should be able to perform the upgrade again.

mikey415 · #3 (**permalink**) 03-28-2008, 04:07 AM

So I got a new phone and a new cable and same problem again!!!!!!!!!!!!!!

B18DelSolT · #4 (**permalink**) 03-28-2008, 04:10 AM

did you have any problems when you downloaded the file. it might be the file is currupt, although i dont think it is, but always possible. also did you try what GoodThings2Life said?

mikey415 · #5 (**permalink**) 03-28-2008, 04:47 AM

ok I got everything to work, sorry to bother u guys, part of the problem was that im using vista

my final question is why does everyone on youtube have a modern launcher today page with weather and what not and I still have the oldschool list type

afbond03 · #6 (**permalink**) 03-28-2008, 12:01 PM

Because you have to download your own today plugin. Look for like Ultimate Launch and HTC Home.

mbelik · #7 (**permalink**) 09-15-2008, 07:30 PM

vista sux doesn't it. The upgrade failed on me as well in vista now iM stuck with a lovely rainbow coloured screen. Will try the boot stop.

Cheers