Qwest + Mogul = No Update Ever?

[Zacharybinx]

Qwest Mogul user here too, I've been running the sprint stock rom on qwest and everything works fine.. but I too am VERY upset with the service I've been getting from them, if my phone service weren't free (and I mean if I had to pay 10$ a month) I would cancel it and get on SERO.. They've really gone down hill with their customer service as of late I cant even get them to send me a replacement after they sent me my fifteenth refurb phone.. I'm tired of them.. but I'm sitting with a phone with a broken scroll wheel because they wouldnt send me a new one.. and they are NEVER going to release us an update..

I tried to email HTC about it, I've done it 3 times, but they havent returned any of them, and as already stated, nobody at qwest has ANY idea whats going on. I thought I was the only one unhappy.

[holo]

Why not install the sprint rom? What does the Qwest rom have that you need? I ran the altell rom for a while when the sprint release was too buggy, and I would also like to point out that Qwest simply rebrands and resells sprint service, so it would only be natural...

[Zacharybinx]

Originally Posted by holo

Why not install the sprint rom? What does the Qwest rom have that you need? I ran the altell rom for a while when the sprint release was too buggy, and I would also like to point out that Qwest simply rebrands and resells sprint service, so it would only be natural...

yep. I would still like an official release.. I feel like using these roms should be unnecessarey since I'm paying so much every month and so much for the phone.. I am just asking for something.. not everything.. just SOMETHING from qwest.. even customer service that didnt suck.

[.mak]

Originally Posted by Zacharybinx

Qwest Mogul user here too, I've been running the sprint stock rom on qwest and everything works fine.. but I too am VERY upset with the service I've been getting from them, if my phone service weren't free (and I mean if I had to pay 10$ a month) I would cancel it and get on SERO.. They've really gone down hill with their customer service as of late I cant even get them to send me a replacement after they sent me my fifteenth refurb phone.. I'm tired of them.. but I'm sitting with a phone with a broken scroll wheel because they wouldnt send me a new one.. and they are NEVER going to release us an update..

I tried to email HTC about it, I've done it 3 times, but they havent returned any of them, and as already stated, nobody at qwest has ANY idea whats going on. I thought I was the only one unhappy.

I'm under the assumption that you cannot run the Sprint ROM on a Qwest Mogul.. I guess I've read wrong?

My Qwest Mogul will be here tomorrow and I hope to gain GPS access so I can run TomTom software without an external antenna... since Qwest hasn't run the update to enable gpsOne in the Mogul, and Sprint has, using the Sprint ROM would be ideal for me, unless it reduces functionality within other sections of the phone.

Can someone verify whether or not the Sprint ROM will work on a Qwest Mogul? ..if no, then how could I go about unlocking the ability to use the internal GPS chip for TomTom Navigator?

-mak

[reddhanky]

If you get your Qwest mogul running a ROM with GPS enabled and a bluetooth fixed, please post detailed instructions and RUU you used so we can hopefully get it up and running as well. I don't know about others, but I would definitely be willing to donate for the information.

[.mak]

Originally Posted by reddhanky

If you get your Qwest mogul running a ROM with GPS enabled and a bluetooth fixed, please post detailed instructions and RUU you used so we can hopefully get it up and running as well. I don't know about others, but I would definitely be willing to donate for the information.

What's wrong with the bluetooth on your Mogul? I haven't gotten mine yet, so it'd be nice to know what issues others are having with it, so I can keep an eye out for them..

It's my understanding, though, that you can run TomTom Navigator 5/6, and other GPS software, on the Mogul using a bluetooth GPS receiver/antenna, maybe this is an option if all else fails? It's what I'll be doing if I can't get the internal GPS chip recognized by TomTom Navigator 6.


-mak

[fyrephlie]

Originally Posted by .mak

What's wrong with the bluetooth on your Mogul? I haven't gotten mine yet, so it'd be nice to know what issues others are having with it, so I can keep an eye out for them..

It's my understanding, though, that you can run TomTom Navigator 5/6, and other GPS software, on the Mogul using a bluetooth GPS receiver/antenna, maybe this is an option if all else fails? It's what I'll be doing if I can't get the internal GPS chip recognized by TomTom Navigator 6.


-mak

The bluetooth issue for me is its excruciatingly quiet volume levels with most headsets. I've literally used half a dozen different headsets with varying (though very much unacceptable results), all but 2 of those I've used with other phones and had no problems at all.

Now I am using the Blueant Z9 and it works fantastically, so there's really no longer an issue for me, now that I've fond the right headset. (actually, there is one quirk, my phone will occasionally lock up if the screen is off and I'm not on a call and just touch the button (which engages the multi point deal on the headset), but it a minor annoyance I am very willing to deal with at this point.)



For some of the other people talking about using the Sprint ROM, though, I guess I'm just looking for some sort of straight foward "Sprint ROM on Qwest Guide". Something that doesn't require me going to many difference sources and trying to cobble together the information that I need... a simple step-by-step guide. Is there a good resource that someone could recommend. I really want to make the new ROM happen, especially if it is working well for some people.

[robeerski]

Another Qwest user here very angry at how I am being treated by Qwest. I bought this phone mainly because a salesman told me of all the things it could do. Well... I guess it could maybe do those things if it actually worked correctly. My bluetooth locks up the phone and I have to remove the battery to unlock etc., etc. The bluetooth problem is the most frustrating for me as I think bluetooth functionality is a very integral component to have working.

I too have been asking why getting this ROM over to a Qwest phone is so difficult and Qwest seems to know nothing about it. HTC keeps telling me to contact Qwest. My brother used to work for Qwest and he said that the problem for Qwest is that Sprint was not working with them very well or sharing phones and information like Qwest expected. It seemed to him that Sprint would only allow Qwest to sell phones after Sprint was ready to move on to something bigger and better.

Nuf said bout that, I just wanted to voice my same frustrations that from what I have read, it seem the rest of you are feeling also.

I guess it really doesn’t matter who is causing the problem. Us Qwest customers are just looking for a way to fix our expensive phones. I too am looking for a way to make this phone work and any help or instructions on possible solutions is and will be greatly appreciated. I am willing to spend the time and take the chances to make this work but I don’t have great knowledge or experience as far as upgrading this phone. I would definitely also need some instruction from one of the experts out there.

I am really glad to see that there are some other Qwest customers here. Most of forums I read seem to be fairly void of Qwest users. Maybe that is because Qwest has never taken good care of those of us wanting a PDA on their network so most people wanting a PDA went elsewhere. I have left a couple of posts on this forum when the Sprint ROM first came out and I either heard that it is impossible or nothing at all so I am glad that maybe someone here may actually some answers.

[fyrephlie]

Originally Posted by robeerski

Another Qwest user here very angry at how I am being treated by Qwest. I bought this phone mainly because a salesman told me of all the things it could do. Well... I guess it could maybe do those things if it actually worked correctly. My bluetooth locks up the phone and I have to remove the battery to unlock etc., etc. The bluetooth problem is the most frustrating for me as I think bluetooth functionality is a very integral component to have working.

While I share in some of your frustration, I wanted to point out that I also have an issue with the Bluetooth locking up on occasion, however, it's just a matter of hitting the soft reset button on the bottom, not completely opening the case and removing the battery for me. It doesn't make the problem ok, but it's a little more bearable.

I also think I'm starting to understand what causes it to lock up when using the Bluetooth, hitting certain buttons at certain times. As soon as I understand the issue better.... I might post what's working. So far, I seem to be able to go days at a time without having a single lock up.

[Zacharybinx]

Originally Posted by .mak

I'm under the assumption that you cannot run the Sprint ROM on a Qwest Mogul.. I guess I've read wrong?

My Qwest Mogul will be here tomorrow and I hope to gain GPS access so I can run TomTom software without an external antenna... since Qwest hasn't run the update to enable gpsOne in the Mogul, and Sprint has, using the Sprint ROM would be ideal for me, unless it reduces functionality within other sections of the phone.

Can someone verify whether or not the Sprint ROM will work on a Qwest Mogul? ..if no, then how could I go about unlocking the ability to use the internal GPS chip for TomTom Navigator?

-mak

It most defenitely can, and I have been for months now, the alltel rom had a few qwirks, but the sprint roms have all been nearly flawless.