RATS! Broken Screen on Epic!

[thebobc]

So...I got my very responsible daughter an Epic for her b-day back in Sept, and a few weeks back, she very uncharacteristically dropped it. From waist height. Not hi at all (she is 12). Sadly, it was enough to crack the screen. No insurance...SADNESS! So off to ebay I went, and got a new screen...$75. Fast forward to Saturday, screen arrives. I look on the web for a how to video, no luck. Fascinate, yes....Evo, yes...no Epic. Bravely, I jumped into the task with both hands. On the final dismantel step, (the one that is different due to keyboard) I tore the ribbon cable. MORE SADNESS. Re assembled, and the earpiece no longer functioned. So today, I called my sprint repair center, and they said to bring it on in...broken screen, whatever...with no insurance it would be a $35 dollar charge, and new phone! Sigh...at first I thought, gee wish I would have called them first. But they said it was a policy change as of last week. So if you break your screen, CALL A REPAIR CENTER...even if you have no insurance.

[darren.wlsn1]

nice find and thanx for sharing your bad/now goodluck.

[crazaytalent]

get her a case... my epic has taken..many falls from even higher... not a scratch... accidents happen

[akmzero]

Under sprints new repair program we fix all phones insurance or not, if you dont have insurance it will cost 35+ tax. We will fix it or replace it as long as its not DBR, damaged beyond repair, ie liquid damage or board damage, like a charging port.

[riceknight]

Man I wish I had an epic when I was 12! Very good to know though, thanks.

[Johnny.Bravo]

That's actually better than insurance. The insurance costs you around $10.00 a month, and if you ever have to use it there is a $50.00 deductible. Why bother if they'll fix or replace it for $35?

[akmzero]

No it doesnt. Also doesnt cover you breaking a charging port.

[Mikeschevelle]

So then what the hell am I paying insurance for

[AZTECHKA]

Theft and loss is not covered???
They should change the name from TEP (Total Equipment Protection) to LEP (Limited Equipment Protection)

[LucJoe]

Originally Posted by AZTECHKA

Theft and loss is not covered???
They should change the name from TEP (Total Equipment Protection) to LEP (Limited Equipment Protection)

Everything is covered. Things like water damage, lost phone, etc. go through Asurion - $100 deductible. All other phone problems are covered by Sprint (easiest to get service in an authorized Sprint service center)