Omnia phone issue

superman · #1 (**permalink**) 07-07-2009, 04:56 PM

I have an issue with my Omnia with the original Verizon ROM, I haven't flashed it yet, but the pone was acting up.

It works fine and out of nowhere I can't dial any number manually or from my contacts. the phone display an error message that the number is wrong or I have no service. that would happened when I have service in a location where I always have good service and the number is correct.

The only way to fix that is to reset the phone then it would work fine at the same spot with the same number.

I'm wondering if anyone else have this issue?

**greenskeeper805** · #2 (**permalink**) 07-07-2009, 05:12 PM

It's gotta be a problem with the contact, write down the contacts info, erase it, and manually enter it again and see if that fixes it.

pdub73 · #3 (**permalink**) 07-07-2009, 05:20 PM

Quote:

Originally Posted by superman

I have an issue with my Omnia with the original Verizon ROM, I haven't flashed it yet, but the pone was acting up.

It works fine and out of nowhere I can't dial any number manually or from my contacts. the phone display an error message that the number is wrong or I have no service. that would happened when I have service in a location where I always have good service and the number is correct.

The only way to fix that is to reset the phone then it would work fine at the same spot with the same number.

I'm wondering if anyone else have this issue?

I have not had this issue...but have u tried *228 option 1 and then again with option 2

when u say reset...do u mean a soft reset (the little button at the top next to the power button)

or a Hard reset which erases everything...?

superman · #4 (**permalink**) 07-07-2009, 05:26 PM

Quote:

Originally Posted by greenskeeper805

It's gotta be a problem with the contact, write down the contacts info, erase it, and manually enter it again and see if that fixes it.

The contacts are fine, the same number that stopped working was working before the phone started to act up, and it works again after the reset.

Regardless if I using the phone book or a manual dial, and regardless which number I'm dialing, the phone would stop working and display the error message.

After I do a soft reset everything goes back to normal for a while, that could be a day, a week an hour and when you think it is fixed, the ERROR pop up comes again and I need to reset one more time.

superman · #5 (**permalink**) 07-07-2009, 05:29 PM

Quote:

Originally Posted by pdub73

I have not had this issue...but have u tried *228 option 1 and then again with option 2

when u say reset...do u mean a soft reset (the little button at the top next to the power button)

or a Hard reset which erases everything...?

Did try *228 option 1 (as instructed by V tech) and 2, that would not fix the issue.

Most of the time a soft reset will do, but sometimes the phone freeze and I had to remove the battery.

pdub73 · #6 (**permalink**) 07-07-2009, 07:40 PM

Well when it happens again...if u have time...go str8 to the Verizon store while its happening and hopefully they'll replace it for u...

Morkai AlMandragon · #7 (**permalink**) 07-07-2009, 08:13 PM

usually you don't have to go in, just call it in, then ask them to put a note on your account so that you can go into a store to exchange it. Then they will either exchange it on the spot if they have them in stock, or ship one to you (which is far less painful than it sounds).

Either way, id exchange the phone.

pdub73 · #8 (**permalink**) 07-07-2009, 08:33 PM

Quote:

Originally Posted by Morkai AlMandragon

usually you don't have to go in, just call it in, then ask them to put a note on your account so that you can go into a store to exchange it. Then they will either exchange it on the spot if they have them in stock, or ship one to you (which is far less painful than it sounds).

Either way, id exchange the phone.

well if he cant make calls from the phone...and if he's not near one...thats why I suggested he just go in...

but yea bottom line ur phone is probably defective...

Morkai AlMandragon · #9 (**permalink**) 07-07-2009, 08:37 PM

Go in = sometimes the people are not near as helpful. Its been my experience if you call, then go in, you get better results.

pdub73 · #10 (**permalink**) 07-07-2009, 08:47 PM

Quote:

Originally Posted by Morkai AlMandragon

Go in = sometimes the people are not near as helpful. Its been my experience if you call, then go in, you get better results.

everyone's in-store experience is different...I don't know if its because I've been with them since 1998 or if it's because I buy a new phone almost every year, but when I go in they always take care of me without any silly questions (most of the time) or hassle...I went in with a broken car charger and before I could finish telling them it was broken someone was coming from the back with a new one and saying thanks for choosing Verizon Wireless...! No charge!!

maybe I've been lucky but I have yet to go in and leave feeling like I didn't get the service i was looking for...and for what I pay a month...I'm glad