i think its because so many people had problems with TP for one reason or another , they lost tons of money with previous owners getting new phones(i did it b4 new policy). its a shame cause who can really afford to give up there only phone for more than a week or so while some guy takes apart the phone to try and solder together a quick fix. i know they offer you a temp is you leave a deposit, which now means when you go take in your phone you will need 150 to 200 WTF BESTBUY i used to praise your service cause sprint insurance had done me wrong so many times .....what are we talking about again....sorry got of topic .for browsing owning a TP i still wonder what browser the hero(android) is using by default(chrome) and can you install skyfire+opera+fennec.and now you have to consider samsung moment .....decisions decisions