Finally sprint agree to swap me from 6800 to touch pro when it release.

[tangix2001]

Originally Posted by BigDiesel07

I just emailed Sprint about sending me that Touch Pro. They had fully agreed to sending me a replacement for my Mogul.

Good luck! Let us know if Sprint honors their request and everything works out in the end.

Before I started using the e-mails I spent about an hour on the phone with a couple of supportive customer service specialists. Finally, I got redirected to Retentions and was told, "Sorry, we can't replace your phone. I don't know why you claim to have problems with your phone. I have a Mogul and I love it. I have had no issues with it." She reluctantly offered a $100 discount off full retail.

I've been going back and forth over the past few days over e-mail. No progress so far. The best that they can offer me is $125 credit off full retail price which puts the Diamond at $425. Over and over, I get reassurances that if replacing the phone was possible, they would have already done it. It looks like I'm stuck with the Mogul.