Finally sprint agree to swap me from 6800 to touch pro when it release.

[Innosan]

I was called again by sprint regarding my emails an concerns. The person from support would have nothing of what i was saying, and just keep telling me to call asurion and get a refurb. I was trying very politely to explain that isn't my issue. But to no avail.

I'm not really sure where to go with this. Should i get the refurb from asurion and if i still have issues try again? Or just email them again from the website, i am getting quite frustrated as even when just trying to browse or text the stupid thing freezes.