Sprint 700wx 1.15 Update

[elephant007]

I did the upgrade on 2/25/08

The thing I notice was that I could no longer use my phone as a USB Modem. There are 8 computer techs in my office, all have the 700WX Treo, two of us did the update and six did not. Two of us can no longer use our phones as USB Modems the other six still can. I did everything I could think of, hard reset, soft reset, device reset, left battery out over night, blah blah blah

Finally I called Sprint, first three times I talked to the Advanced Technical Support and was cut off, the fourth time I called talked to ATS who transfered me to Palm who transfered me back to Sprint... Fifth time I called Sprint, I was passed on to a supervisor who gave me a number to call at Palm. The first person I spoke to at Palm said that I would have to pay for a replacement phone and for the service call... ummm NO

Sum it up, you can't revert back to the old version after you upgrade it to 1.15. I spoke to a senior tech for Palm. He would acknowledge that Palm released a new update for Sprint 700wx but wouldn't admit that it is a bad update (no surprise there). I was finally passed back to Sprint and then Sprint Retention who will be sending me a replacement phone.