Palm doesnt care about its customers. Corporate escallations was no help - Page 2

**CozBoogie** · #11 (**permalink**) 06-24-2009, 05:41 PM

So let me re-cap this....apparently the key is to Be Nice.

late,
Coz

ajanderson78 · #12 (**permalink**) 06-24-2009, 10:22 PM

I am having the same problem with my 3 day old pre. Yesterday I went to a sprint store and showed them the problems and they put me on a 5 day waiting list to receive a new pre..... Guess I'll have to wait and see if it's really new or not.

**Drybonz** · #13 (**permalink**) 06-24-2009, 10:28 PM

Quote:

Originally Posted by cozboogie

So let me re-cap this....apparently the key is to Be Nice.

Ehh... nice can go either way. It's usually a good place to start though.

magic504 · #14 (**permalink**) 06-28-2009, 02:17 AM

if i was the rep and reciever of an angry phone call about a phone i didnt make. i would be piss off at the customer who didnt even realize im not the MAKER. BE NICE AND TALK is the best policy, but get the one you can understand. if you run into the "international rep" as i called them, hang up and try again.

rcrawfo2 · #15 (**permalink**) 06-28-2009, 02:30 AM

Sprint didn't want to return my Palm Pre after i told him its sucks and i don't want it . Manager told me that it would be a restocking fee. I asked him if he could read, and he said "huh"...I said read the receipt, the restocking fee is only for exchanges for a completely different phone or different color. Moral of the story is, i have sprint but they don't train there reps well. And he was the store manager! I am back to my HTC Diamond forgot how much i missed this phone for 1 week. Any phone you cant change notification options shouldn't be $300 ..And i read about the recent update that still sucks...

thmgombosi · #16 (**permalink**) 07-01-2009, 11:20 PM

The key with sprint through my experience is keep asking to speak to the next level up. And always start the conversation by asking the sprinnt rep for there name and employee id number (they will hesitate at first and ask why). when they do tell them you are logging it because you have had issues with customer service before. In the last 3 months i have sprint replace 3 touch diamonds and finally upgraded me to the touch pro. cost me not a cent. this works with sprint (even if you brick your first phone trying to flash a rom....lol)