Sprint Denies PPC customers from sending picmail

[bikermanb]

we all need to call and email sprint and complain, do it and do it often!!!!!
also thier is a petiton on buzzaboutwireless.com sign it and say something. this is my email and responses from sprint. you kinda have to read from top to bottom as its posts then replies.



Thank you for your reply.

*****, I understand that you are not able to use the Vision features on your handset. Therefore, I have forwarded the issue to the technical department so that the issue can be resolved as soon as possible.

We value your business and always look forward to the opportunity to provide you excellent service now and in the future. Thank you and have a great day!

Albert J.
Business E-Care
Sprint


Original Message Follows:
------------------------
Thanks for the extra minutes, but they do me know good, as we never go over. They are far from compensation for the inadequacy sprint has done by taking away and shutting down phone to phone texting pics. This is a huge issue for me and tens of thousands of others, one of you should take the time and google " htc mms" or " htc touch pics " or anything in that pertains to that thought, and you will see just SOME of the angry customers sprint has caused. This is one, if not the most expensive, phone sprint offers and it does not have the very basic offerings the cheap phones has.BIG NO NO HERE SPRINT, SHAME ON YOU. This is suppose to be a smart phone. Not a we make a cool expensive phone but take away the normal much used everyday features phone. I have a 6 month old and a 3 year that i text pics of to family member and freinds all the time and now i cannot evendo that !!!my family and freinds are losing out beause of sprints neglegiance!!! I love this phone but hate the s
ervice , i pay for power vision and pics but don't get both. FIX IT AND MAKE IT A REAL SMARTPHONE, NOT A HALF ASS IT KINDA WORKS PHONE!!!! TAKE CARE OF ME AND YOUR LOYAl SPRint CUSTOMERS!!!!!!!!!!!!!!!!!and seriously GOOGlE IT and you will see. I took my phone in for service yesterday and the lady said she has had a lot of mad people come in about this, and she said she is expecting a lot of returns, nice job sprint. And i maybe one of them yet, to bad, i really really love this phone. But feel sprint does not care, they made their sale. -----Original Message-----
From: Sprint Customer Solutions - eCare3 <ecare3@cc.sprintpcs.com>
Sent: Sunday, February 03, 2008 11:16 PM
To: *********
Subject: RE: Care #**********(Plans, Features, and Services - PictureMail) (K**********)

Dear ********,

Thank you for your reply.

First of all, I sincerely apologize for the inconvenience you are experiencing in using Sprint website.

Thank you for taking the time to write in and let us know where we need to update/improve our services. I really appreciate your feedback in this regard, as it is your feedback that enables us to update/improve the services as per the customers` needs.

I have forwarded your note to the appropriate department so that they may take the necessary action in this regard. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association.

To compensate the inconvenience caused to you, I am adding a bundle of 60 Anytime Minutes to your account absolutely free.

These minutes will be available for the current bill cycle and I request you to use these minutes before the current bill cycle ends to make maximum use of them.

If you have any issues related to the service or the account, please write back to me. I will make sure that the issue is resolved to your satisfaction.

Thank you for contacting Sprint, we were happy to assist you. Please feel free to write back if you have any other questions.

Have a great day!

Shawn M.
Business E-Care
Sprint


Original Message Follows:
------------------------

account # 0572385891-5
*************.com> Date: Sat, 2 Feb 2008 08:47:57 -0600> From: ecare3@cc.sprintpcs.com> To: **********.com> Subject: Re: Care #20080201220231177 (Plans, Features, and Services - PictureMail) (K************)> > Dear ******,> > Thank you for emailing Sprint. I understand your concern regarding the sending picture through text.> > Sprint takes customer privacy and security seriously. Therefore, in order to assist you with this concern and provide you with the account specific information, I need to verify you as the account holder. This is done to ensure security of your account. However, I am unable to do so as you have not submitted your inquiry by logging on to your account. > > Please reply to this email and provide the following information: > > 1. PCS Account Number. > 2. Email Address on account.> > Once you reply with these information, I will be happy to assist you with your concern.> > Thank you for emailing us. Have a great day.> > Draven A.> E-Ca
re> Sprint > > > Original Message Follows:> ------------------------> ================================================== ======================> Name: *********88> Form: Ask A Question Learn OR Feedback and Suggestions - Learn> Topic: Plans, Features, and Services> Contact Number: > ================================================== ======================> Original Question: why dont you enable picture mail through text.> Question: why dont you enable picture mail through text like any other phone out there. you have thousands upon thousands of angry customers out there, including myself. I specifically told them when I bought this phone so I can send alot of text pics and they said no problem. Your own salesmen didnt know this feature was DISABLED BY SPRINT!!!! works on same style phone through other carriers. you will lose customers over this stupid decision. why dont you just do an automatic update and FIX YOUR STUPID MISTAKE AND MAKE MMS WORK THE WAY IT WAS MEANT TOO. WA
ke up and make thEs enable this feature before you start losing customers and have people bad mouthing sprint. you spend this kinda money and it doesnt have normal features. VERY DISSAPOINTING!!!!! pHONE TO PHONE PICS IS THE BEST WAY TO SEND PICS BETWEEN FRIENDS RIGHT AWAY. NOT EMAILING.> ================================================== ======================>

[SyXbiT]

sprint sucks
sucks
sucks

but SERO is too good to pass up

[signalsoldier]

Originally Posted by SyXbiT

sprint sucks
sucks
sucks

but SERO is too good to pass up

So true so true! Thanks for the info guys.....the search button rocks

[JoePuetoRico]

google sprint verizon mms contract they are already signing a big deal for mms with a bunch of carriers question is the the F^$%#ers try to charge us for this so called new service?????

[bikermanb]

yet another great reply and job not well done by sprint. yet again they did nothing, are they even smart enough to understand the problem, thier fix was for ??????????????? start at bottom and read up as they are sent messages then replies. I had to erase part of first message as it was to long

I Would like to thank sprint for doing nothing for a long lasting customer. The person helping me this is not your fault, your hands are tied. This little "fix" sprint sent was good for what?..... it does nothing. I still obviously cannot text pics, like I was discussing all along. I dont know what they thought they were fixing but obviously not the problem cause nothing has changed!!!!!!!Thanks for the fix that gives me what I already had---NO PICTURE TEXting CAPABILITIES LIKE EVYONE ELSE OUT THERE WITH SPRINTS MOST EXPENSIVE PHONES!!!!!!!!!!!!!!!!!!!!!!!AT LEAST THERE WAS A HACK THAT USED TO WORK, BUT SPRINT FOUND A WAY TO BLOCK THAT TOO. MAYBE I SHOULD HAVE KEPT MY OLD CRAPPY CHEAP PHONE THAT I DIDNT HAVE TO PAY MORE FOR POWER VISION ON, BUT ATLEAST I COULD INSTANT TEXT PICS!!!!!!!!!! THOUGHT I WOULD BUY A BETTER PHONE AND GET AWAY FROM MY CAVEMAN PHONE, BUT INSTEAD SPRINT MADE ALOT OF MONEY OFF OF ME ON AN EXPENSIVE PHONE THAT COMES BEFORE THE DINOSAUR ERA AND DOESNT EVEN TEXT PICS. SPRINT SHOULD HAVE LEFT THE HACK ALONE, ATLEAST IT WORKED BETTER THAN THE SOFTWARE THAT YOU BLOCKED ON THIS EXPENSIVE PHONE WITHOUT THE NICE FEATURE ALL THE CHEAP PIECES OF CRAP OUT THERE HAVE. FIGURE THIS OUT!!!!!!! MAKE IT WORK, OR CALL ME AND EXPLAIN WHAT YOUR PROBLEM IS, YOU HAVE MY PHONE NUMBER. MAYBE NEXT CALL IS TO BETTER BUSINESS BUREA, CAUSE BY THE WAY, PACKAGE I PAY FOR ON PHONE SAYS IT DOES PICTURE MAIL!!!!!!!!!!!!!! FIGURE THIS OUT!!!!!!! MAKE IT WORK, OR CALL ME AND EXPLAIN WHAT YOUR PROBLEM IS, YOU HAVE MY PHONE NUMBER.

> Date: Wed, 6 Feb 2008 18:44:51 -0600
> From: ecare3@cc.sprintpcs.com
> To: *************MSN.COM
> Subject: RE: Care #**************** (Plans, Features, and Services - PictureMail) (*****************)
>
> Dear Brian *********,
>
> Thank you for contacting Sprint.
>
> I do apologize for the misinformation. Please follow the steps listed below to update the vision profile on your device:
>
> 1. Tap Start, then settings
> 2. Tap the ?Phone? icon
> 3. The phone settings appear, tap the ?Services? tab at the bottom of the screen.
> 4. Tap ?Internet? in the services list and then tap ?Get Settings?
> 5. Tap ?Start? to update the vision profile
>
> Again, I want to apologize for any inconvenience this may have caused you. Please feel free to respond to this email with any additional questions or concerns.
>
> Thank you again for contacting Sprint. We appreciate your business.
>
> Chanelle T.
> E-Care
> Sprint
> "Where our customers come first!"
>
>
> Refer someone to Sprint and get $25.
> Visit www.sprint.com/referralprogram for details.
>
>
>
> Original Message Follows:
> ------------------------
>
> I have no spot in settings that say "vision, power vision, or data" I have the HTC Touch as you should know. cant find those spots
>
> > Date: Wed, 6 Feb 2008 12:52:26 -0600> From: ecare3@cc.sprintpcs.com> To: ************.com> Subject: RE: Care #20080201220231177 (Plans, Features, and Services - PictureMail) (KMM45908739I80L0KM)> > Dear **********,> > Thank you for contacting Sprint. We apologize for the inconvenience.> > I have deprovisioned and reprovisioined your vision services. You will need to update the vision profile. To do this, please follow the steps below:> > 1. Go to Settings under the Menu option on your handset.> 2. Depending on your phone, scroll to either Vision, Power Vision or Data.> 3. Select Update Profile. (Note: Please wait for the phone to successfully update. This can take up to several minutes).> 4. Once the update has completed, access the web.> > Once this has been done I recommend you power cycle the device. To power cycle, remove your battery while the phone is still powered up and wait 60 seconds, replace the battery and power up your phone. What this does is force your device to re-register with the local Sprint PCS Network.> > If additional assistance is needed, please reply to this email and we will be happy to assist you further. > > Thank you again for contacting Sprint. We appreciate your business. > > Chanelle T.> E-Care> Sprint > "Where our customers come first!"> > > Refer someone to Sprint and get $25. > Visit www.sprint.com/referralprogram for details.> > Original Message Follows:> ------------------------> Thanks for the extra minutes, but they do me know good, as we never go over. They are far from compensation for the inadequacy sprint has done by taking away and shutting down phone to phone texting pics. This is a huge issue for me and tens of thousands of others, one of you should take the time and google " htc mms" or " htc touch pics " or anything in that pertains to that thought, and you will see just SOME of the angry customers sprint has caused. This is one, if not the most expensive, phone sprint offers and it does not have the very basic offerings the cheap phones has.BIG NO NO HERE SPRINT, SHAME ON YOU. This is suppose to be a smart phone. Not a we make a cool expensive phone but take away the normal much used everyday features phone. I have a 6 month old and a 3 year that i text pics of to family member and freinds all the time and now i cannot evendo that !!!my family and freinds are losing out beause of sprints neglegiance!!! I love this phone but hate the s> ervice , i pay for power vision and pics but don't get both. FIX IT AND MAKE IT A REAL SMARTPHONE, NOT A HALF **bleep** IT KINDA WORKS PHONE!!!! TAKE CARE OF ME AND YOUR LOYAl SPRint CUSTOMERS!!!!!!!!!!!!!!!!!and seriously GOOGlE IT and you will see. I took my phone in for service yesterday and the lady said she has had a lot of mad people come in about this, and she said she is expecting a lot of returns, nice job sprint. And i maybe one of them yet, to bad, i really really love this phone. But feel sprint does not care, they made their sale. -----Original Message-----> From: Sprint Customer Solutions - eCare3 <ecare3@cc.sprintpcs.com>> Sent: Sunday, February 03, 2008 11:16 PM> To: *******.com> Subject: RE: Care #20080201220231177 (Plans, Features, and Services - PictureMail) (KMM45869971I80L0KM)> > Dear Brian *******,> > Thank you for your reply.> > First of all, I sincerely apologize for the inconvenience you are experiencing in using Sprint website. > > Thank you for taking the time to write in and let us know where we need to update/improve our services. I really appreciate your feedback in this regard, as it is your feedback that enables us to update/improve the services as per the customers` needs.> > I have forwarded your note to the appropriate department so that they may take the necessary action in this regard. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. > > To compensate the inconvenience caused to you, I am adding a bundle of 60 Anytime Minutes to your account absolutely free.> > These minutes will be available for the current bill cycle and I request you to use these minutes before the current bill cycle ends to make maximum use of them.> > If you have any issues related to the service or the account, please write back to me. I will make sure that the issue is resolved to your satisfaction. > > Thank you for contacting Sprint, we were happy to assist you. Please feel free to write back if you have any other questions. > > Have a great day!> > Shawn M.> Business E-Care> Sprint > > > Original Message Follows:> ------------------------> > account # 0572385891-5> hpinc02@sprintpcs.com> Date: Sat, 2 Feb 2008 08:47:57 -0600> From: ecare3@cc.sprintpcs.com> To: *************.com> Subject: Re: Care #20080201220231177 (Plans, Features, and Services - PictureMail) (KMM45794817I80L0KM)> > Dear Brian *********,> > Thank you for emailing Sprint. I understand your concern regarding the sending picture through text.> > Sprint takes customer privacy and security seriously. Therefore, in order to assist you with this concern and provide you with the account specific information, I need to verify you as the account holder. This is done to ensure security of your account. However, I am unable to do so as you have not submitted your inquiry by logging on to your account. > > Please reply to this email and provide the following information: > > 1. PCS Account Number. > 2. Email Address on account.> > Once you reply with these information, I will be happy to assist you with your concern.> > Thank you for emailing us. Have a great day.> > Draven A.> E-Ca> re> Sprint > > > Original Message Follows:> ------------------------> ================================================== ======================> Name: Brian *********> Form: Ask A Question Learn OR Feedback and Suggestions - Learn> Topic: Plans, Features, and Services> Contact Number: > ================================================== ======================>

[txsrooster]

so angry..Damn that rap music!!
I agree though. Sprint does seem to have an anal cranial inversion.
One of these days the fecal matter is gonna have a dramatic interface with a rapidly rotating room air re-distributor.