Seidio - misleading website

pscpa · #1 (**permalink**) 01-15-2010, 01:24 PM

Just a word of warning. The Seidio website (www.seidioonline.com) is participating in some deceptive sales tactics. I ordered a cover and a cradle at the beginning of the week for my Droid. The items were listed as "Shipping Now, limited quanities" and "Shipping Now". I took this to mean that they had product but it could run out soon. If you look at the website this morning the items are STILL listed with these status'. Three days after I placed my order I received an email that stated that some of my items were backordered. I called Seidio and tried to discuss changing the website product status I was told if I didn't like the way things were going I should cancel my order. The operator was rude and obnoxious.

I did cancel and will never order anything from this company again.

seang · #2 (**permalink**) 01-17-2010, 07:55 PM

good job on canceling.
i would have also asked to speak to their boss, and let them know why i was canceling my order.

fujitsupalm · #3 (**permalink**) 01-17-2010, 11:26 PM

You're not the first to be honest.

Many have claimed that their case had problems when they first received it, and luckily Seidio had excellent customer service... I mean what the... people? If they had a better brain / tactic for their business, they should have gotten website information correct, spent more of this BS CS resources on product quality.

So what you pay for more or less justifies your purchase towards the quality of your product and not the after sales "support" which should have been unnecessary if you had received an item as they have described at the first place...

ah well, i guess to some people it's more important to have a smooth return of their product rather than receiving the perfect purchase.

Trust me, i will never purchase from them ever again in my life.

**horndoctor** · #4 (**permalink**) 01-18-2010, 01:40 AM

Wirelessly posted (htc Vogue: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Sorry to hear you had a bad experience.

I've ordered several items from them and have had great luck. I guess just like any business, sometimes you get to deal with a helpful person and sometimes you get stuck with a jerk.