Asurion now replacing the Touch for the Diamond

[erick10]

Originally Posted by unoriginal

Add me to the list of people that got a Touch Pro instead of a Diamond! When I called I told the rep that I really needed to be able to use an external storage card and that the Diamond obviously can't do that. He put me on hold for a couple minutes and said "Would a Touch Pro work for you?" Heck yeah it will! So I now have a TP coming to me tomorrow and I can flash my Touch to Cricket and sell it on Craigslist to pay for an extra battery for my new phone.

Also I called at around 4p Pacific and got the tracking number around 9:30. They sure work fast to get the phones out to people.

Man, Im so happy, I called right now to do the Payment and when the rep told me that I was getting the diamond, I said I have a problem. That phone doesnt have a SD slot and I really need one. She put me on hold and came back telling me that the phone I could get was the diamond and that if i wanted one with a sorage card to call sprint. I told her I didnt want to deal with sprints whack CS, and told her if she could escalate my call and she gladly did. The supervisor said that the next phone comparable to the Diamond and Vogue was the Touch Pro and he could offer it. I happily said yes and only $50. He said glad your happy and said thanks alot.

[fixxxer2012]

the diamond isn't all that great, trust me i just got rid of mine and went back to the touch.

[gedster314]

Originally Posted by fixxxer2008

the diamond isn't all that great, trust me i just got rid of mine and went back to the touch.

I just went back to the Vogue too but from a TP. The TP just feels so cheap and has a terrible battery life compared to me Touch with the Sedieo battery. I know I can get a big battery for the TP but I don't feel like going back to those huge Motorola brick days.

Too bad you can't put a Diamond/TP display in a Vogue.

[gullzway]

I've had my Diamond that Asurion sent for my Touch for less than 2 weeks. I stood in disbelief when it fell from the counter into the infant bathtub my wife left filled up near our bathroom counter last night. I removed the Battery and let it dry overnight. Powered it up in the morning and it was on constant vibrate. Dried it out better at work and it booted a few times and then was just DEAD. I called Asurion and told them the phone had quit working. They said they would send out a replacement, but didn't mention the $50 deductable like they did the first time. Well, after playing with the phone for a while, flashing the Sprint Rom, losing Internal memory, hotfix to recover memory, etc. The phone seems to be working fine now! I have Another replacement on the way, but not sure if I will be charged the $50, not sure if I should just send it back and keep the 2nd new one or what?
Not looking to defraud the insurance company, but wouldn't mind having a backup. The paperwork says you "may" be charged up to $300 for not returning the damaged phone. Anyone have experience not sending the phone back, and whether or not you were charged $300. Thanks for any input!

[bean373]

Originally Posted by gullzway

I've had my Diamond that Asurion sent for my Touch for less than 2 weeks. I stood in disbelief when it fell from the counter into the infant bathtub my wife left filled up near our bathroom counter last night. I removed the Battery and let it dry overnight. Powered it up in the morning and it was on constant vibrate. Dried it out better at work and it booted a few times and then was just DEAD. I called Asurion and told them the phone had quit working. They said they would send out a replacement, but didn't mention the $50 deductable like they did the first time. Well, after playing with the phone for a while, flashing the Sprint Rom, losing Internal memory, hotfix to recover memory, etc. The phone seems to be working fine now! I have Another replacement on the way, but not sure if I will be charged the $50, not sure if I should just send it back and keep the 2nd new one or what?
Not looking to defraud the insurance company, but wouldn't mind having a backup. The paperwork says you "may" be charged up to $300 for not returning the damaged phone. Anyone have experience not sending the phone back, and whether or not you were charged $300. Thanks for any input!

My cousin was charged $300 for a phone she was supposed to send back. She stated that she did send it but Asurion stated that they never got it. Since you stated "damaged" they will be expecting it back. If it was "lost" then no.