Asurion now replacing the Touch for the Diamond

[Scrotum]

Originally Posted by R0B3RT

^^^^^^^Confirmed.....Thanks!

Also the email states that it is going to be a NIB not a refurb

[bean373]

Originally Posted by Scrotum

Just filed a claim for my cousin's touch, drunk guys and touchscreens dont mix, this is what I got.

The replacement option for your insured equipment is a UT STARCOM 6950. This equipment is selected based on comparable features and functions of your insured equipment. A charger will be included with your replacement phone.
Do you wish to proceed with this replacement option?

Selecting "No" at this stage will prompt you to call Asurion for further verification and claim processing. A different replacement option will not likely be offered.

Update: At first I went to sprints replacement website that I got from slickdeals and was only offer another 6900, but then try the link on the first page and was offered the 6950 as a replacement. Thanks for the tip Scrotum. Got me a Diamond!!!!

[No1ustad]

Originally Posted by bean373

Update: At first I went to sprints replacement website that I got from slickdeals and was only offer another 6900, but then try the link on the first page and was offered the 6950 as a replacement. Thanks for the tip Scrotum. Got me a Diamond!!!!

pleast don't post this on SD, we don't need the SD effect takin all the diamonds away from the ppl that really use 'em!

[bean373]

Originally Posted by No1ustad

pleast don't post this on SD, we don't need the SD effect takin all the diamonds away from the ppl that really use 'em!

I won't. I don't usually post anything there. I just thank those that helped me save a few bucks. You're right, the SD effect is dangerous and addictive.

[Primenall]

I resumed my claim and it had me call, the girl says....

"Well we seem to be out of the 6900, I guess you'll be receiving a brand new retail boxed HTC Diamond 6950 with the accessories and a 1 year warranty"

Me: "So is that similar to my phone?" (hehe hehe )

Her: "Oh some people consider it an upgrade"

Me: "Well I guess it will be alright"

My present one actually does need to be replaced for numerous legit reasons through them or Sprint, so I guess I'll spend $50 and get the Diamond.


Claim Summary

Date Claim Filed:
03/15/2009

Replacement Model:
HTC 6950 Touch Diamond new fully kitted CK

Shipping Method:
Next Day

Shipping Address:
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Non-Refundable Deductible:
$50.00 (Billed to credit/debit/prepaid card)

Shipping Fee:
$0.00 (Billed to your Sprint invoice)

Total Fees:
$50.00

[copper rs]

Confirmed as well. My touch got wet 2 weeks ago and I have been holding out replacing it until I could get a diamond. I have had 3 touches in a year go bad and was almost happy this one got wet. My email also states it is a new phone, not a refurb. My only concern with the diamond is the lack of a SD slot, hopefully I can get garmin XT to work on it. If so, I'm pretty happy with the exchange.

[snowplow54]

my phone is still "useable" (in the fact that i can receive calls and call people already in my contacts), but the touch screen rarely works. and the nearest sprint store is a long drive. the website keeps telling me to take it to the store, but my question is if i claim my phone as lost to avoid going to the store, do they suspend my service?

[Ranger093]

You guys are obviously forgetting the VGA screen

[smarts88]

I just called up Asurion and the lady said they heard no such thing about replacing xv6900 with diamond. so

[Primenall]

Originally Posted by smarts88

I just called up Asurion and the lady said they heard no such thing about replacing xv6900 with diamond. so

Go through the Asurion online LINK on the page 1 of this thread, and at like step 4 it tells what they will be replacing your 6900 with.