New SMS Notifications won't reset to 0... any suggestions?

ldtb · #1 (**permalink**) 11-10-2008, 08:38 PM

I have an Alltel Touch with WM6.1 (official from HTC). My New SMS numbers are currently at 12. There are no new text messages though! I did a search for this in the forum and the only thing I came up with was a hard reset. I was curious if anyone else knows of a fix for this other than that. I don't really want to hard reset my phone if I don't have to.

I have explored HKCU in the registry and can't find any values there that are relevant. A little more history on the problem, some tiems teh value goes down when I check texts, some times it doesn't. For example I just had 27 texts, before receiving all them it had 11 as the number of new, though there were no new texts. After checking my texts, the number only went down to 12. It rises occaisonaly but never goes down. I can't figure it out. I do receive a ton of texts, through a lead generation aspect of my website. About 100 a day, but that shouldn't affect this.

So here is my question, is there a manual way to reset the new SMS count on the HTC home page and on S2U2?

ldtb · #2 (**permalink**) 11-16-2008, 11:30 PM

bump...

I am up to 37 as the reported number of new SMS messages... even though I have no new ones... how can I stop this?

Cahl · #3 (**permalink**) 11-16-2008, 11:33 PM

I'm seeing a similiar issue but with email indicators. A friend has a touch with DHarveys 2.0, and he has the same issue but with email. So, I'm not sure if its just an issue with the new Alltel load, or if there is something deeper with respect to 6.1?

**Lylej2k** · #4 (**permalink**) 11-16-2008, 11:35 PM

that is strange. I'm going to assume you've already tried deleting the whole inbox, and i'm assuming this persists after a soft rest. sounds to me like its time to back up and then hard reset. I know... that sucks.

liquidi3ladz · #5 (**permalink**) 11-17-2008, 02:38 AM

An app called MemMaid has a function to clear hanging notifications.

shellguy · #6 (**permalink**) 11-17-2008, 08:44 AM

You have opened all texts correct not just view them from the main inbox? I find if i don't open each text it will keep it in bold and show as new.

Shell

ldtb · #7 (**permalink**) 11-19-2008, 03:19 PM

To address a few things that were brought up in the replies. Yes I have deleted the whole inbox, and yes I have tried numerous soft resets.

I also make sure I actually read the messages, so there are no bold unread items in the SMS folder.

I am currently up to 38 on the notifications. It seems it goes up when I receive multiple messages and after I check them all, the unread count goes up by one or two.

Very strange, because the only aftermarket program I have is S2u2 which I don't think could affect it. If I can narrow it down to the 6.1 build, then a hard reset won't do much. I am fairly confident the problem lies in the volume of text messages I receive. Since I am sent an SMS message by my website after a new lead signs up, I get about 150 texts a day.

Does anyone else receive this volume and is not having a problem?

spokenwordd · #8 (**permalink**) 11-19-2008, 03:29 PM

Quote:

Originally Posted by ldtb

I have an Alltel Touch with WM6.1 (official from HTC). My New SMS numbers are currently at 12. There are no new text messages though! I did a search for this in the forum and the only thing I came up with was a hard reset. I was curious if anyone else knows of a fix for this other than that. I don't really want to hard reset my phone if I don't have to.

I have explored HKCU in the registry and can't find any values there that are relevant. A little more history on the problem, some tiems teh value goes down when I check texts, some times it doesn't. For example I just had 27 texts, before receiving all them it had 11 as the number of new, though there were no new texts. After checking my texts, the number only went down to 12. It rises occaisonaly but never goes down. I can't figure it out. I do receive a ton of texts, through a lead generation aspect of my website. About 100 a day, but that shouldn't affect this.

So here is my question, is there a manual way to reset the new SMS count on the HTC home page and on S2U2?

I had this same problem with my HTC Titan after upgrading to 6.1 ROM. Nothing worked except clearing the entire MMS box after which it reset to 0. Even when I opened each message that did not work. It seemed to only happen for me when someone sent me a message from my email to my text address resulting in a multi numbered message.

I do have the MEMaid app but never though to try the hanging notification clear from there. This has not happened at all recently and has never happen on my HTC Touch.