Touch Problems.

[gissentml]

I am on my 3rd replacement phone. I keep having issues with the contact information not showing up when people call. On my 3 phone, the one I have now...I see a faint bruise on the LCD screen. I am tired of going through replacements. I would like them to exchange for a new phone model or allow me to upgrade again. Any suggestions on getting them too?

[hooover]

Where I'm from (VA) there is sprint stores that you walk into and can exchange the phone as long as you have a legitimate reason that has to do with phone function. I imagine this is everywhere else too, however you said you are on your third replacement and insurance claims on phones only allow up to 3 in normal circumstances.