Mogul replaced with Touch

[Pirat3]

The first replacement mogul (my 2nd mogul) had a touchscreen that was not very sensitive and was awful. When the o key started to yield 'ooo' instead of a single character. It was time to get it fixed. Using Sprint's Self Service Phone Replacement Option, a replacement was ordered.
Received in the mail one HTC Touch. No Moguls in stock, sent comparable model. Comparable? $150 less than as listed on Sprint online order form. No keyboard. No Wi-Fi. No flashlight.
Obtained from Sprint as compensation: $15 off monthly bill for 12 mos. ($180)

Moral: If they try to replace your phone with something else of lesser value, make them pay for it.