First of all the price of the Touch just dropped to $400 a month ago, it use to be the same SRP ($549.99).
Second they didn't have to do that, the phone broke under YOUR possesion, and they sent you a phone closest to what you had and paid shipping.
Thirdly they did correct the issue when you called in, don't make it sound like you punished them by making them give you $ off your service, come on you're being greedly, the touch is a overall better phone then the mogul, I've had them both and I got tired of the mogul in a month, I loved the Touch.

Lastly, if you are truely upset, which could be.... there is a 30 guarentee on replacement phones if they sent you a different model, no charge, and I know REC6800SP (Replacement Mogul SKU) is in stock.

Come on now don't make Sprint sound like that, it's rude especially on how much they went out of their way to service you. Yes you pay them every month, but I'm sure you take full advantage of their services, and if not more being a member of this forum.