Suddenly Can't Connect to the Internet...Help!

joshie0 · #1 (**permalink**) 08-05-2008, 11:36 AM

Suddenly this morning, whenever I try to connect to the Internet on my Touch, it tries to dial #777 and then I get an error message that it "Cannot connect for an unknown reason" and to change my settings if necessary. I've never had this problem before, and I haven't done anything lately that should cause this to happen. I've tried soft-resetting a couple of times with no luck.

Can anyone help me diagnose the problem? Thanks in advance.

**CyberMonkey** · #2 (**permalink**) 08-05-2008, 11:38 AM

Run the IOTA to re-provision your data connections.

**Geekcop** · #3 (**permalink**) 08-05-2008, 11:43 AM

Before monkeying with your device too much, I would suggest you contact Sprint and see if they're experiencing any issues with their data server. As for #777, that's the number that your device dials to access the data server.

joshie0 · #4 (**permalink**) 08-05-2008, 11:53 AM

OK, here's the weird thing...I have my phone set to "roaming only". I just changed it to "automatic" and it connected with no problem. When I went back to roaming, I got the error again. This has never been a problem before........

**CyberMonkey** · #5 (**permalink**) 08-05-2008, 12:02 PM

Quote:

Originally Posted by joshie0

OK, here's the weird thing...I have my phone set to "roaming only". I just changed it to "automatic" and it connected with no problem. When I went back to roaming, I got the error again. This has never been a problem before........

ah well now at least you have a solution, keep it set to automatic.

joshie0 · #6 (**permalink**) 08-05-2008, 12:09 PM

Quote:

Originally Posted by CyberMonkey

ah well now at least you have a solution, keep it set to automatic.

Can't do that...or else I get no reception at home...

**CyberMonkey** · #7 (**permalink**) 08-05-2008, 12:13 PM

Quote:

Originally Posted by joshie0

Can't do that...or else I get no reception at home...

Besides running IOTA (might not work) or taking it to Sprint (they may say they can't garantee a signal or net access while in roaming), I am plum out of ideas.

parkman25 · #8 (**permalink**) 11-28-2008, 12:34 PM

Quote:

Originally Posted by joshie0

OK, here's the weird thing...I have my phone set to "roaming only". I just changed it to "automatic" and it connected with no problem. When I went back to roaming, I got the error again. This has never been a problem before........

i'm having an issue like this also,
how did you set it to roaming only?

cmdrogogov · #9 (**permalink**) 01-10-2009, 12:15 PM

I keep getting this error also... It just doesn't connect no matter what I do

*edit* Im using a touch diamond victor

frank10 · #10 (**permalink**) 12-17-2009, 10:58 AM

I'm getting the same error