Another ActiveSync Problem

[jimt29]

Had to hard reset.

All good but I Restored using Sprite Backup and now the Touch won't sync.

Yet I can Explore and use MyMobiler just fine.

What I know: The backup had me listed as Jim_thibode2.

Now ActiveSync shows Jim_thibode1. Might this be the problem? If so anybody know how to resolve this issue?

I tried removing and reinstalling ActiveSync. No change. I tried another hard reset and again the Touch is fine until I do a Restore.

Anybody know how I get ActiveSync to recognize the Touch? The Touch shows "Connected" in the activeSync window. I can access files through "Explore".

Now ActiveSync shows "Guest".

[tichi]

Originally Posted by jimt29

Had to hard reset.

All good but I Restored using Sprite Backup and now the Touch won't sync.

Yet I can Explore and use MyMobiler just fine.

What I know: The backup had me listed as Jim_thibode2.

Now ActiveSync shows Jim_thibode1. Might this be the problem? If so anybody know how to resolve this issue?

I tried removing and reinstalling ActiveSync. No change. I tried another hard reset and again the Touch is fine until I do a Restore.

Anybody know how I get ActiveSync to recognize the Touch? The Touch shows "Connected" in the activeSync window. I can access files through "Explore".

Now ActiveSync shows "Guest".

try to use USB switch .. it helped me ( sorry, no cab handy )

[jimt29]

Originally Posted by tichi

try to use USB switch .. it helped me ( sorry, no cab handy )

Sorry but I've never heard of a USB switch.

Is that like a light switch? Software or hardware?

Thanks for the reply.

[jimt29]

Thanks to Sprite tech support the Touch is back to normal.

Thank you Sprite tech support. They answered my email very quickly and supplied step by step (easy) directions.

[dniermeyer]

I have same type of problem. What was the fix?

[jimt29]

Originally Posted by dniermeyer

I have same type of problem. What was the fix?

Thank you for contacting Sprite Software. When you restore the backup file to the device we also restore the ActiveSync partnership details. Please follow these steps to correctly restore your device and produce a detailed Log report;

a) Hard reset your device

b) Connect the device to the PC via a GUEST ActiveSync partnership - click Cancel when requested to create a partnership

c) Click Tools> Add/Remove Programs on the Activesync window, select Sprite Backup and click OK to install

d) Open Sprite Backup on the device and tap Options> Help> Logs

e) Change the Log Level to Debug and close the Log page

f) Return to main page

g) Tap Restore and follow the steps to select your backup file.

h) Continue with the Restore

It's Sprint, Sprint come on now, also I use Dashwire to backup my stuff online and it works great, just make it so you manually have to sync everything up.

www.dashwire.com