Quote:
Originally Posted by dniermeyer
I have same type of problem. What was the fix?
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Thank you for contacting Sprite Software. When you restore the backup file to the device we also restore the ActiveSync partnership details. Please follow these steps to correctly restore your device and produce a detailed Log report;
a) Hard reset your device
b) Connect the device to the PC via a GUEST ActiveSync partnership - click Cancel when requested to create a partnership
c) Click Tools> Add/Remove Programs on the Activesync window, select Sprite Backup and click OK to install
d) Open Sprite Backup on the device and tap Options> Help> Logs
e) Change the Log Level to Debug and close the Log page
f) Return to main page
g) Tap Restore and follow the steps to select your backup file.
h) Continue with the Restore