Exchange server/ push mail not syncing consistantly?

[Magicality]

I will show an example from my SERVER log files below. I edited my phone's IP to 127.0.0.1, my email to email@domain.com, my username to username and my deviceID to XXXX for security purposes.

Note the difference in the two lines: One sends the login credentials along (3rd field), one doesn't. This results in the first one syncing the mail (status code 200), and the second one getting access denied and thus no sync (status code 401).

127.0.0.1 - email@domain.com [22/Jul/2008:08:55:50 -0500] "POST /Microsoft-Server-ActiveSync?User=username&DeviceId=XXXXXXXXXXXXXXXX XXXXXXXX&DeviceType=PocketPC&Cmd=Ping HTTP/1.1" 200 - "-" "MSFT-PPC/5.2.1001"

127.0.0.1 - - [22/Jul/2008:09:05:48 -0500] "POST /Microsoft-Server-ActiveSync?User=username&DeviceId=XXXXXXXXXXXXXXXX XXXXXXXX&DeviceType=PocketPC&Cmd=Ping HTTP/1.1" 401 64 "-" "MSFT-PPC/5.2.1001"

[GT!]

Originally Posted by Magicality

I will show an example from my SERVER log files below. I edited my phone's IP to 127.0.0.1, my email to email@domain.com, my username to username and my deviceID to XXXX for security purposes.

Note the difference in the two lines: One sends the login credentials along (3rd field), one doesn't. This results in the first one syncing the mail (status code 200), and the second one getting access denied and thus no sync (status code 401).

127.0.0.1 - email@domain.com [22/Jul/2008:08:55:50 -0500] "POST /Microsoft-Server-ActiveSync?User=username&DeviceId=XXXXXXXXXXXXXXXX XXXXXXXX&DeviceType=PocketPC&Cmd=Ping HTTP/1.1" 200 - "-" "MSFT-PPC/5.2.1001"

127.0.0.1 - - [22/Jul/2008:09:05:48 -0500] "POST /Microsoft-Server-ActiveSync?User=username&DeviceId=XXXXXXXXXXXXXXXX XXXXXXXX&DeviceType=PocketPC&Cmd=Ping HTTP/1.1" 401 64 "-" "MSFT-PPC/5.2.1001"

I've been running WM6.1 against an Exchange 2007 server for months and have never had the problem. I'm not saying this proves anything, but just making you aware that the problem you are having is not affecting everyone with WM6.1.

-GT

[animlmed]

Ah, but what about those that have 6.0? I have not upgraded my Verizon touch (since obviously there is no official upgrade for it) and suddenly the problems started. Should I take my phone in and exchange?

[CMeys]

I'm having a problem with activesync on the phone popping up periodically asking me to enter my exchange password -- I've entered it numerous times and set it to save the password. Doesn't happen every time -- maybe once every day or two. Any idea why that would be? I'm using mobiPush to push the emails.

[matthew23]

I am receiving emails ok after I unchecked SSL using mail2web but I cannot send emails unless I go into active sync itself and hit Sync. Then the email goes from my outbox and it send. Within my mail application I cannot manually send by hitting Send/Receive as it is greyed out and not an option. Any ideas? Sounds like a problem with Active Sync itself to me.

BTW, I am running the latest official Touch ROM from HTC's site.

[Antagonist]

I am not sure if this is related...

I am the exchange admin at my company. I started seeing the same symptoms you describe. I temporarily switched off "forms based authentication" on the exchange server...problems went away. I switched it back on...guess what...problems STAYED gone. I did notice the same behaviour in my logs...sometimes the phone would send authentication information...sometimes it wouldn't. After doing this...it didn't matter. Sync works perfectly all day and I have flashed the phone with several (okay 11) different builds and it still syncs perfectly after each. I am currently running the official release (for about a week) and it has not dropped sync once. Hope this helps someone. Just my 2 cents.

For me at least, it seems the phone couldn't reliably deal with the forms login (if using OWA, it's the screen that looks like a starndad outlook login...if forms is turned off, you see a standard username and password prompt instead of the graphical login.)

[jpeepers]

I just wanted to update the status on this.

Last week my exchange password expired so I was forced to set a new one. Ever since then my mail has been syncing flawlessly? No more issues of it not syncing my mail as it arrives.