Known Verizon Issue with cracked outer casing - Page 20

JWhipple · #**191** (**permalink**) 01-29-2009, 03:32 PM

Bye bye xv6900... Moved over to the Sammy Omnia.

dtrejo1949 · #**192** (**permalink**) 02-01-2009, 11:26 AM

Quote:

Originally Posted by flashbox

So my brother called me very upset two days ago saying that his phone had a crack in the casing by the volume slider. He takes very good care of his phone so he did not understand why. The weird thing was that i did a worry free exchange about a week ago on my touch because it crashed, and the day I did the exchange i noticed a crack in the same place my brother has on his now.

So I called my business rep at Verizon and he did some research and sure enough it is a known issue, and my brother is getting a new one. If you have a crack on your phone then you can call and you should be able to get a replacement free of charge.

I have attached the two pictures that he sent me. These are from Verizon.

Anyway hopes this helps!

This sure helps, I have two cracks to my case and they are opposite each other. I will definetly get my exchanged. ty

rusty105 · #**193** (**permalink**) 02-03-2009, 11:50 AM

Quote:

Originally Posted by escribzz

Yeah $45.00 sounds steep the first time. But after replacing the phone through insurance twice and spending $50.00 each time its the cheaper fix for a perm solution in the long run.

It was my understanding that Verizon was going to eat he cost of this, due to it being a known problem. Since I have no Insurance on the phone I am not sure if I will have to fight Verizon for a replacement. The phone is still under 90 days old, not sure if that matters or not.

Rusty

rusty105 · #**194** (**permalink**) 02-03-2009, 12:10 PM

Quote:

Originally Posted by imdarkside

The ROM was the standard OEM rom on the two replacement phones they sent me. They will send you a refurb. Now that the "official 6.1" is out they may give you that but the functionality OEM wise wont change other than you can pay the vzw thieves for GPS with "vznavigator" if you want to. You wont loose any abilty to have the same functionality if you used the standard OEM.

If you flashed roms though you will have to reflash and rebuild of course. You of course will also have to rebuild all the bells and whistles you had on your phone. I reccomend filing your software cabs, rars, zips etc... that you like on your sd card or pc before you send of your phone. Be sure to get all your contacts etc... backed up using pim or some other back up.

And do a hard reset to clear your personal stuff before you send. Dont forget to remove your sd card....

This all makes your rebuild easier.

Doesn't the official ROM ,make it impossible to get GPS to work with anything other then VZNav? If that is the case, I'll keep the phone and get a new case.

Rusty

JWhipple · #**195** (**permalink**) 02-03-2009, 12:12 PM

If you install the Valhalla cab with the new ROM you CAN use Google Maps, Live Search, etc etc with GPS.

escribzz · #**196** (**permalink**) 02-07-2009, 11:01 PM

Quote:

Originally Posted by rusty105

It was my understanding that Verizon was going to eat he cost of this, due to it being a known problem. Since I have no Insurance on the phone I am not sure if I will have to fight Verizon for a replacement. The phone is still under 90 days old, not sure if that matters or not.

Rusty

I've tried several times; even printed out this posting and the response is "There is no known issue about this" Even though all the demo phones are cracked...They won't replace them in most cases.

digi · #**197** (**permalink**) 02-08-2009, 02:58 PM

I just noticed a small crack on my Alltel Vogue, right next to the volume slider. Has anyone ever heard of this on Sprint or Alltel versions? and is there anything I can do about it?

JWhipple · #**198** (**permalink**) 02-08-2009, 02:58 PM

Is the Alltel Vogue of yours white?

Seems that the issue is showing it's ugly face only with the case housings.

trance2002 · #**199** (**permalink**) 02-10-2009, 09:50 AM

For what it is worth I am on my second 6900 and it has just cracked by the volume slider just like the first one did. Each got the crack after about 2 months. In addition this one is also showing the "oil spot" that can be seen when the backlight is off. I believe this is an issue with the digitizer pulling away. Both of these are purely cosmetic but now that I've had two phones show the same problems after roughly the same amount of time, I'm pretty convinced this is a manufacturing defect. I returned the first one but will probably just live with it this time around. Verizon did exchange my first one free of charge so I hope they do the same for any of you who don't want to live with these problems.

JWhipple · #**200** (**permalink**) 02-10-2009, 09:53 AM

Something else I noticed on my XV6900s before I moved to the Omnia - they both had an off-color spot on the back about 2/3rds of the way towards the top in the center. Was almost a light tan in color.

Did anyone else notice this? Maybe the case is slowly getting cooked from the inside?