Known Verizon Issue with cracked outer casing

[horndoctor]

Originally Posted by atticusrex

Have gotten mine replaced twice now. I can't understand why Verizon will not replace this "inferior" version with a new phone. I plan on contacting Verizon customer service. I don't see how people can get away with selling a faulty product and failing to replace with a new phone, just to keep giving new phones to only have to keep replacing them.

You might consider replacing the housing with a sprint version. Their housings are much more durable in my opinion . I've had the same unit for a year and no cracks. Or you might get a caseing for yours like Seidio's Innocase.