HTC Touch WM6 "Activesync Via Bluetooth" Help

[Mallozzi]

Ok, I just picked up the HTC Touch from Bell, I've used both WM 2k3 and WM5, so I am fairly competent on using the OS..

I've been able to synchronize both WM2k3 and WM5 with my Tablet PC (Acer Tranvelmate C310) without much problems. I know exactly how to configure Bluetooth Serial Ports, and in this case, everything is configured correctly.

I've encountered something, however, that I cant seem to find a solution for now (yes I've searched every single topic, most just complaining about getting an activesync profile on their BT)

Scenario
Syncronizing via USB is working 100%

Now, for BT --> I've set up a BT Profile for my Tablet PC, configured the BT Ports for both Devices.

On WM6
Bluetooth Settings --> Devices --> Tablet
Profiles: Activesync (checked) - Dial Up Netorking (unchecked)
Refreshing the Partnership shows Activesync attempting to connect (green circle is spinning)

Yes, I know if the profile Bluetooth Serial Port showed up, it would be a mis-configuration. But the Activesync Profile is there, and Checked.
Usually this meant that everything is hooked up properly and that my Tablet is ready to accept active sync requests, (did so for my Axim x50, MotoQ, Treo wx700)

Problem
Activesync --> Menu --> Connect Via Bluetooth

Following Error:
"Cannot find an existing Bluetooth partnership with a PC/ that supports Activesync. Would you like to set up a partnership now?"

I Refresh the partnership, The Profile is there, Activesync Checked, and so I try to connect again.

"Cannot find an existing Bluetooth partnership with a PC/ that supports Activesync. Would you like to set up a partnership now?"

I am stuck.

I don't believe it even attempts a connection with my Tablet PC, and right away prompts me with this dialog.

Please, any help would be apriciated. Thank you

[kcaegis45]

It doesnt look like you set up a com port on the Touch.
After that, make sure under MODE, that both boxes are checked off.

With the AS, you also need to set up a com port under file>connection settings.
You should be good after that. This is with AS under XP.

But I think its the first part you are having the problem.

[Audi2Audi]

Good Evening,

I had issues similar to these.

After a lot of reading I found the solution was simply a matter of completely uninstalling Windows Mobile Device Center (or ActiveSync for pre-Vista users). AFTER all Bluetooth drivers for my device had been installed & configured, I re-installed Mobile Device Center. Problem solved!

Thanks, Audi2Audi.

[neil85ae86]

I had a similar issue when using a BT dongle on XP based machine. I found a fix on the Microsoft website. Rename the file C:\Windows\bth.inf to C:\Windows\bth.bak, re-install BT driver for your device. Worked like a charm for me.

This somehow blocks the Windows built-in driver from being used. Apparently the built-in driver has a habit of mis-naming or recognizing ports as ActiveSync ports ..or something like that, all I know is it worked great.

Neil

[azule]

how do i add the touch app to my new mogul.

[hendrixx2]

i too am having a problem getting my Sprint Touch to work with ActiveSync. have Motorola 850 bt adapter which installed on XP w/SP2 machine with no problems and the touch can beam files to my contacts & the Exchange folder(created by Moto software) with no problems. The adapter settings show AS to be on serial port 7; in AS under connection settings, the port is set to 7. when i attempt to open that same outgoing port on the touch, i get a message that com port could not be created. i can use AS on the usb cable, but when i attempt to sync from the touch (menu - connect via bluetooth) it's a no go. any info would be appreciated.

H2

[kcaegis45]

Originally Posted by hendrixx2

i too am having a problem getting my Sprint Touch to work with ActiveSync. have Motorola 850 bt adapter which installed on XP w/SP2 machine with no problems and the touch can beam files to my contacts & the Exchange folder(created by Moto software) with no problems. The adapter settings show AS to be on serial port 7; in AS under connection settings, the port is set to 7. when i attempt to open that same outgoing port on the touch, i get a message that com port could not be created. i can use AS on the usb cable, but when i attempt to sync from the touch (menu - connect via bluetooth) it's a no go. any info would be appreciated.

H2

you just can not go directly to the COM PORT on the TOUCH and set it to COM 7. You have to let the TOUCH determine which COM port it uses. When you tap on the NEW OUTGOING PORT, it should link a COM PORT to the name of your PC. It can be a different number than the one on your PC.
Also, This is not the only step on your TOUCH to link your TOUCH to AS. This is the last step.

[Csquared]

I had a similar problem getting my Sprint Touch to sync via BT with my Vista laptop. (This was a new computer) Im trying to remember how I finaly got it to work. I think I first made sure both the phone and laptop were in discovery mode for BT. I then had each one discover the other and setup a profle for each. This is where I started to have problems getting it to sync. What I finaly did was I deleted any exisiting Activesync profiles on my phone. (As if I had never synced the phone before). I then started a sync with a cable. After it finished syncing the first time I unplugged the cable and had it sync via BT thru Activesync on my phone. It now works great.

[whitney.sara]

I'm having trouble getting my touch diamond to sync via BT. When i click "sync via BT" in active sync it asks to set up a partnership with the PC, however when i hit yes however it takes me to the mode tab in bluetooth setting and i cant do anything from there, there are no other options. Am i missing something?

[ammarmalhas]

My problem was solved using Neil's suggestion, I renamed the c:\Windows\inf\bth.inf to bth.bak, reinstalled the BlueTooth driver and re-setup the partnership and I was able to see the "ActiveSync" service for the device, I chose that and I am now syncing via BT. Thanks a million Neil. =D>