Surprise hard reset on PI8 install

KevB · #1 (**permalink**) 01-15-2008, 12:16 AM

Wow, that pisses me off. I'm currently restoring everything using Sprite, wish me luck. I was installing from my desktop. The program said I was running something with PI already on my phone (should have made sure all apps were closed), and asked if I'd like to soft reset and re-install. I said "yes" ---- next thing I know I'm tapping the screen to set it. Frustrating.

KevB · #2 (**permalink**) 01-15-2008, 12:43 AM

And my worst fears realized ..... "restore failed". Hours of time spent on this phone, perhaps down the drain. Anybody else had issues with a restore from Sprite? It actually restored some things, but didn't finish the job. Weird.

mg48 · #3 (**permalink**) 01-15-2008, 12:54 AM

i had an unexpected hard reset the other day also. sprite failed me as well. i tested sprite when i first started tweaking this thing and it seemed to work perfect. but it failed to properly restore everything but the pim data.

**mswlogo** · #4 (**permalink**) 01-15-2008, 01:16 AM

Is your backup image on your SD card by any chance. This whole thing could be due to a SD card corruption, which is way too common a problem with this device.

KevB · #5 (**permalink**) 01-15-2008, 01:29 AM

No, my backup was from my PC. With that said, I tried another restore, this time from a backup on Jan. 8th (first attempt was a backup from yesterday). The second time around appears to have been a success. Mg, you might try another backup version if you have one available. I won't be completely comfortable until I use the phone for a day or so, but I'm breathing an uneasy sigh of relief right now. Still upset about the hard reset in the first place.

**Big D5** · #6 (**permalink**) 01-15-2008, 10:33 AM

When you tried to install PI8 did you remove any old versions of Pocket Informant before you attempted the install. I didn't loos any data or have a hard reset but I did have trouble getting PI8 to install took me a couple of tries to get it to work. I had to remove the old version of PI than do a file search and remove a left over file that was located in Device/Programs files. Than I ran a Reg clean up using MemMaid after that the install went well. If you are upgrading PI, I suggest you make sure the old version is completely remove before you install the newer much improved version.

KevB · #7 (**permalink**) 01-15-2008, 12:19 PM

I did not uninstall PI7, so perhaps that was the issue. If I find the courage to try the install again, I'll be sure to uninstall PI7.