Touch not waking up from Sleep Mode for Calls and TXT - Page 25

eagle63 · #**241** (**permalink**) 04-18-2008, 04:27 PM

Quote:

Originally Posted by wryun

I called the local Sprint Hardware repair center and the rep i talked to has the HTC Touch. He said "Before you put the phone in your pocket, make sure you quit all running apps via task manager, and every two weeks you should perform a hard reset." The rep said he does those things, and it works flawlessly ... he even said that it is "normal performance maintenance". I call B.S. on this! I don't think hard resetting a pda phone is required unless you mess up your phone or can't get it to function. Doesn't sound like "normal maintenance" to me.

Any thoughts???

normal maintenance?? Ahh, no. Maybe he meant a soft-reset.

schmeggy929 · #**242** (**permalink**) 04-18-2008, 08:38 PM

I hope he meant a soft-reset. I am still learning to use downloaded programs and regedit hacks. I aint doing it all over again every two weeks. I can see doing a soft reset everyday just as you restart your computer everyday but a hard reset, tell that sprint guy to stop smoking whatever is smoking.

It does suck that once in awhile it doesnt "wake up" cuz I rely on my touch as my morning alrm clock. I soft reset everyday and havent had a problem in about two weeks.

xXWRETCHEDXx · #**243** (**permalink**) 04-18-2008, 08:49 PM

Hi everyone.
I just wanted to say that i have had this problem from the moment my touch arrived in november ( 5 months at the time of this posting) Sprint has sent me 4 (yes thats right four) new touch devices and they all do the same thing. I did not have any software on the device aside from what came installed. One tech support rep even went as far as re-assinging me a new MSID which kinda upset me because I had the same msid for about 8 years and i still have this problem.

xXWRETCHEDXx · #**244** (**permalink**) 04-18-2008, 09:07 PM

I forgot to mention:
on another call i made to advanced tech support i was told to remove the battery and wait 3 to 5 minutes EVERYDAY to "reset the towers". I continue to do this in hopes that one day it might work even though the battery cover is begining to show signs of wear due to removing it every day. STILL MISSES CALLS

Timeband · #**245** (**permalink**) 04-19-2008, 10:05 AM

Well I would just like to give a warm welcome to Verizon to this thread.

XV6900 - about 5 days old

Missed calls = 6

BigJim1488 · #**246** (**permalink**) 04-20-2008, 01:36 AM

Quote:

Originally Posted by BigJim1488

I'm trying to mentally prepare myself as I type to deal with Sprint's lousy customer service to get them to send me a new phone. I have had it for a month and a half and have had all the problems people speak of in this thread. I have done over 4 hard resets and soft resets almost every other day!

Had my new phone for over a week. Kept it stock and so far so good!

**DHarvey** · #**247** (**permalink**) 04-20-2008, 02:47 AM

Have had my Touch since the beginning of January and have only had this problem once.

It never happened until I upgraded to 6.1 but now I am running JD's OEM Sprint WM6.1 and have not had a stability problem since then.

jeiyuu · #**248** (**permalink**) 04-20-2008, 12:25 PM

I use to have this problem as well with custom 6.1 roms. I disabled the today time-out and made the device stay on permantently (settings->system->power-advaced).. So now, I do not have the missed calls or texts coming out of sleep (because there is no more sleep).. Instead I am missing calls altogether!! People call me, it rings on their end, then goes to voicemail.. A few seconds later, I have a voicemail. Any ideas?!

I would hate to go back to the generic stock Sprint rom and suffer the sluggish speed and lack of threaded txts, but if that is the only way to ensure I'm getting my calls, I will.

wryun · #**249** (**permalink**) 04-21-2008, 12:22 AM

Quote:

Originally Posted by eagle63

normal maintenance?? Ahh, no. Maybe he meant a soft-reset.

Nope ... he did mean a HARD RESET! LOL I heard that and asked him if he meant a soft reset because a hard reset wipes out your whole phone. He told me No, i mean a hard reset. He backs up his phone nightly specifically for that purpose. WHAT A JOKE!

eagle63 · #**250** (**permalink**) 04-21-2008, 10:37 AM

Quote:

Originally Posted by wryun

Nope ... he did mean a HARD RESET! LOL I heard that and asked him if he meant a soft reset because a hard reset wipes out your whole phone. He told me No, i mean a hard reset. He backs up his phone nightly specifically for that purpose. WHAT A JOKE!

Where do these Sprint reps get this stuff? Erasing all your data doesn't fix a bug. Besides, what's the point if you just restore from a backup anyway?