Touch not waking up from Sleep Mode for Calls and TXT

[Insoc]

Future growth.

[dew.man]

Do you have any email accounts set up?

[Insoc]

No. BT was off as well. With the exception of the 4gig MSD card, the phone was as out of the box as it can get. I have yet to load anything on it as I am still getting used to it. It has not locked up a second time yet. I am happy to answer any more questions too.

[aullando]

Originally Posted by emarketingdept

Is anyone else having this problem?....

Periodicly my Touch does not wake up (turn on) for calls and text messages so I miss them.

FYI: On my phone, its not waking up for the alarms as well. Battery life was fine.

[user1]

I Have the exact problem..only it got worse when it wouldnt wake up at all .the led still flashed but the screen wouldnt turn on and didnt notify me of calls, texts, etc. I just got it replaced. Anyhow i loaded:

commander
mms app
tcpmp
flah bundle
opera mini
live search update
sprint tv up date
audio manager
and edited the some of the cubes to open opera mini, audio manager, and you tube

[warder]

Same problem... just missed 1 call and 2 txts... what is going on?

[badboy8813]

i had this problem today and it was because i installed Slide2Unlock..uninstalled and working fine now

[Volholler]

So I went to Sprint yesterday - spent two hours there. The regional manager happened to be in the store that day. I broght in my brand new - no new apps - out of the box Touch in for the same reasons indicated here. Phone goes to sleep and I miss calls, TM, emails, alarms, you name it. My phone is 3 days old with full battery.

As ususal, nobody knew anything about this recurring problem, including the Tech guy. I told him that it was systemic and that some people are getting phones that work and some that don't. I asked them to switch my 3 day old phone that I bought from Sprint.com. The Reg. Mgr. had just gotten off a conference call re: this exact issue. He was told specifically that there will be an update for this phone in the first qtr of '08 and we was NOT TO DO ANY EXCHANGES FOR THIS PHONE WHEN THE DIAGNOSIS INVOLVES THE PHONE NOT WAKING UP FROM STAND BY MODE!!! I asked him what he would do if it was "something else". He said he would do the exchange then. He even went so far as to say that had he not been on the call just an hour prior, he would have done the exchange no problem. He said to take it up with Sprint.com. I did and they're sending out a Brand New phone today. When I got home last night there was one of those add mailers in my mailbox with a huge two page spread promoting the Touch from HTC. Bottomline, Sprint is knowingly promoting a phone that's clearly not ready for prime time. C'est la vie.

I am new here, but I have also had these problems as described above. The other day I went to the Sprint store and of the clerks has also been having the problem. He said that some of the phones were just defective and as soon as he replaced his, everything has been fine. So he replaced mine as well, and I haven't had any problems since. No freeze-ups, lock-ups, and my phone wakes up for all texts/calls! You are right about the software update. The software will enable rev A for EVDO and GPS I believe as well as fix some of these bugs that a lot of people have been having. If you have had your phone for less than 30 days, sprint will replace your phone. Just make sure you tell them that it freezes up. Hope this info helps!

[cloukis]

I was having all the same problems that most everyone else has been having with the "not waking from sleep mode for calls or anything else". I've disabled the HTC Home application from my today screen and haven't had to soft reset since. I tried disabling one application at a time, and found that nothing worked until I disabled HTC Home.

I really like the application, but if that's what it takes then oh well. Hopefully they'll have an update that fixes this so I can use it again one day. Hope this helps.