Where is $100 Rebate Form for Touch?

[mike9191]

The rebates are a point of aggrevation for the Sprint customers. There are several problems getting the rebates. 1. The stores offer additional discounts in order to get the sales and the customer is told they will also get the rebate which is not true. 2. The rebates change each month and it is easy to get the wrong rebate form which invalidates the rebate request and quite often the customer does not have copies of the proper documentation to resubmit. 3. customers send in the proper forms but get denied because the contract was not renewed for 2 years at the time of purchase. In this case, call customer care and have the rep renew the contract USING THE DATE THE NEW PHONE WAS ACTIVATED. this triggers the system somehow and the rebate check should arrive within a month. If you fall into any other senario, good luck getting the rebate. the sad fact is that store reps, retention reps and even telesales make promises that cant be kept. Customer care is instructed to NOT give credits on accts. for any rebate issues no matter what.

Mike9191 - Sprint customer care rep.

[DHarvey]

Originally Posted by mike9191

The rebates are a point of aggrevation for the Sprint customers. There are several problems getting the rebates. 1. The stores offer additional discounts in order to get the sales and the customer is told they will also get the rebate which is not true. 2. The rebates change each month and it is easy to get the wrong rebate form which invalidates the rebate request and quite often the customer does not have copies of the proper documentation to resubmit. 3. customers send in the proper forms but get denied because the contract was not renewed for 2 years at the time of purchase. In this case, call customer care and have the rep renew the contract USING THE DATE THE NEW PHONE WAS ACTIVATED. this triggers the system somehow and the rebate check should arrive within a month. If you fall into any other senario, good luck getting the rebate. the sad fact is that store reps, retention reps and even telesales make promises that cant be kept. Customer care is instructed to NOT give credits on accts. for any rebate issues no matter what.

Mike9191 - Sprint customer care rep.

This is why I recommend people get their Touch(or other Sprint phone) at Radioshack. They give you and up to date printout right at the time of purchase for your mail in rebate if applicable and you do get it back, it just takes about 2 billing cycles from the time they receive the paperwork for you to receive the check.

[04elantracvvt]

I bought my phone on 01-01-08, and still haven't gotten anything from sprint except a letter stating that my rebate had been denied. I've called a couple times to figure out why, and all they can tell me is that there was a glitch in the system, and they would rectify the situation.

So, I am still waiting on my rebate, and I'm getting tired of it.

[clockcycle]

Originally Posted by etx

Yeah, they never sent me one and they keep saying it's in the mail. wtf. It's been two months!

Ouch, hopefully you haven't gone past the post date for your rebate.

Personally I would suggest that you go to the sprint website, list the phone you bought, click on it's rebate, print out the right one and mail out copies asap. You may also want to try to give *2 ( I am assuming you're on sprint ) and talk to account services. Let them know what's going on and see if they can honor your rebate or hook you up.

-CC

[clockcycle]

Previous Balance $12.14

Mar 03 $60 One Time Credit -$60.00 (SAVE50 websales coupon not applied, so CS gave me this instead)

Payment on Feb 28 -$12.14

New Charges


Charges

Feb 22-Mar 19Single Plan - Prorated Charges

(XXX) XXX-XXXX
Total Equipment Protection - $3 insurance premium, balance for service/repair $4.90
Unlimited Incoming Minutes $4.67
Unl Shared Night&Wknd Min 5pm $0.00
Unlimited Incoming Minutes $0.00
3 Numbers, Any Network - Unlimited $0.00
Incoming Minute - First One Free $0.00

Single Plan

(XXX) XXX-XXXX
SERO Fair and Flexible - 500 Included Minutes $0.00
Sprint Employee Referral Fair and Flexible - 500 Anytime Minutes Included $30.00
$25 Invoice Credit -$16.10
Total Equipment Protection - $3 insurance premium, balance for service/repair $7.00
$25 Invoice Credit -$6.39
Unl Shared Night&Wknd Min 5pm $0.00
Unlimited Incoming Minutes $0.00
3 Numbers, Any Network - Unlimited $0.00
Refund: Unlimited Incoming Minutes -$3.17
$25 Invoice Credit -$1.50

UTSTAR MP6900 HANDSET KIT $374.49

Billing Related Adjustment -$107.00 (retentions credit because radio shack was selling phone at $99 after rebate at the time and I didn't get to buy it because of over zealous sprint telesales rep promising everything just for the sale - they also screwed up my number port and lost my original number - it's a long story)

Equipment Return -$106.99 (Palm Centro, I had to buy at the time to get the plan, even though I was promise by the rep I would be able to use my existing phone and return this one for credit - that never worked, even though the pink one I coulda sold for $300 beans easy)

Total Anytime Minutes Used
(XXX) XXX-XXXX 37

Sprint Surcharges $1.28


Federal-Univ Serv Assess Non-LD $0.33
Administrative Charge $0.75
Regulatory Charge $0.20
--------------
$1.28
Government Fees & Taxes $2.75
Show DetailsShow Details And Explanation of Charges
Taxes and fees Sprint is required to collect from customers on behalf of the government.
Florida State-Comm Service Tax $1.39
County-911 Taxes $0.50
Miami-Dade County-Comm Service Tax $0.86
--------------
$2.75

Total Due by April 12 $123.94

******************************************

Track Your Rebate Results

Tracking Results: Status Detail




Offer Information for: XXXXXXXX

Offer: $250.00 Check

Date Received: 03-16-2008

Status: Processing Rebate Status Detail: Your rebate is approved and is in the final stages of processing and should be mailed to you within the next 30 days. Thank you