VZW replacing TP1 with TP2!

[Straitup27]

Originally Posted by robinbird

i have been having some screen and battery issues with my verizon tp, as well. I was not forced over to verizon from alltel, i don't think we have alltel on the west coast...? The screen will randomly shut off even when the battery is full, and one time the battery died in the night with no programs running and was at full charge when i went to bed, i had to recharge it before it would turn back on. Also sometimes it won't recognize the charger or start charging when plugged in.

Question please....

If i do decide to have verizon replace my tp for warranty, should i flash back to the stock rom first? I'm worried that they will not cover it if i've been flashing.

please advise....





Edit: Also gets hot and says there is not enough memory....

yes flash back to stock and lock it back also!!!!!!!!

[HTC Touch-Pro]

Originally Posted by num5kull27

yes flash back to stock and lock it back also!!!!!!!!

I was curious about this too...... should the necessity every arise to send back my newly minted TP2. Now I know, thanks!

I guess that's when the "UN" locker comes in handy

[Straitup27]

Originally Posted by HTC Touch-Pro

I was curious about this too...... should the necessity every arise to send back my newly minted TP2. Now I know, thanks!

I guess that's when the "UN" locker comes in handy

yes absolutely lock it up!!! i mean the chances they check are slim,but if they do 1 of 2 things will result

1.if you take to a store and a tech is there and or such a person with the knowledge of ppc devices is there helping you then they will kindly look you in the eye and explain how you voided your warranty and you will leave unhappy

then # 2 which is even worse

2.if obtained thru the mail via fedex,after you sign the delivery slip and obtain "ownership" of the device then you better make damn sure you lock it lol,if you forget and they receive and see it's unlocked well then on your account it will be noted you sent back a voided warranty phone,at that point that lil replacement in your hand your playing with just cost you full retail price and you can expect to see it on your next available bill!!

[saila2004]

i signed up with verizon in aug. of this year.. originally got a htc ozone which i returned for poor signal quality. i then got an htc touch pro again same problem. i had called verizon, they sent out a field tech to test the signal. they said they saw some problems in the area etc, etc.. keep in mind i have been using my old motorola q prior on my verizon corp account just fine. they say there is nothing they can do, they wont exchange the found to poor signal quality as the area has been deemed a bad one yet other phones work phone and the area is fine!!

any thoughts on what to do?

[robinbird]

Originally Posted by num5kull27

yes flash back to stock and lock it back also!!!!!!!!

Awesome, I figured. Thanks num5kull! You rock!

[robinbird]

Just called Verizon tech support, they tried to offer me a refurb, I stood my ground and my TP2 is now on it's way!

Thanks guys!

[Straitup27]

Originally Posted by robinbird

Just called Verizon tech support, they tried to offer me a refurb, I stood my ground and my TP2 is now on it's way!

Thanks guys!

how many had you replaced?? im awaiting a email from vzw................time will tell

[HTC Touch-Pro]

Originally Posted by saila2004

i signed up with verizon in aug. of this year.. originally got a htc ozone which i returned for poor signal quality. i then got an htc touch pro again same problem. i had called verizon, they sent out a field tech to test the signal. they said they saw some problems in the area etc, etc.. keep in mind i have been using my old motorola q prior on my verizon corp account just fine. they say there is nothing they can do, they wont exchange the found to poor signal quality as the area has been deemed a bad one yet other phones work phone and the area is fine!!

any thoughts on what to do?

I would email them daily, usually you will get different support reps since they have so many employees globally; since every personality differs, basically some people will relate with your plight and simple give in and FedEx you a phone, while others refuse to use any real judgment or empathy and disregard your concerns.

[HTC Touch-Pro]

Originally Posted by robinbird

Just called Verizon tech support, they tried to offer me a refurb, I stood my ground and my TP2 is now on it's way!

Thanks guys!

BOOYAH!!! Welcome to the expanding club!! I was SO PUMPED when I got the green light on a brand new in-box TP2... Verizon didn't even try to sneak in a refurb model; they upgraded me 100% free and FedEx'd it to me immediately. Enjoy!

Are you planning on flashing to a custom ROM? MightyROM has been a great experience for me so far, I had to do a hard-reset today for some reason, and yesterday the phone locked up and I had to take off the case and then remove the battery and re-start... but the interface and speed overall is awesome!

[Whotahn]

WOW! I am now in your boat! I called Verizon and didn't even get nasty and my NEW TP2 is now being prepped for take off.... destination...my mail box!

Thing is I have had 3 TP1s exchanged by mail and one instore since getting the phone new in store in Feb/Mar and have had refurbs everytime except for the instore replacement. My current TP1 is acting up as the others did. So I am not trying to get something for nothing. just goig by their policy.

All I did was call CS tell them my previos experiances with the phone/exchanges/crappy reps on phone and instore and how Verizon needs to handle the situation more appropriatly.....she said she was So sorry and sent me to TS who then got my info and asked if I would be happy with a TP2 as a replacement. I stayed calm....and asked if the TP2 would be a refurb. she said NO way i had dealt with those enough. Took my info, apologized for the crappy service and delay, and told me Merry Christmas....I was warm inside with christmas cheer.

Score.