VZW replacing TP1 with TP2!

**Straitup27** · #1 (**permalink**) 12-10-2009, 10:42 PM

Quote:

Originally Posted by robinbird

i have been having some screen and battery issues with my verizon tp, as well. I was not forced over to verizon from alltel, i don't think we have alltel on the west coast...? The screen will randomly shut off even when the battery is full, and one time the battery died in the night with no programs running and was at full charge when i went to bed, i had to recharge it before it would turn back on. Also sometimes it won't recognize the charger or start charging when plugged in.

Question please....

If i do decide to have verizon replace my tp for warranty, should i flash back to the stock rom first? I'm worried that they will not cover it if i've been flashing.

please advise....

Edit: Also gets hot and says there is not enough memory....

yes flash back to stock and lock it back also!!!!!!!!

HTC Touch-Pro · #2 (**permalink**) 12-11-2009, 01:14 AM

Quote:

Originally Posted by num5kull27

yes flash back to stock and lock it back also!!!!!!!!

I was curious about this too...... should the necessity every arise to send back my newly minted TP2. Now I know, thanks!

I guess that's when the "UN" locker comes in handy

**Straitup27** · #3 (**permalink**) 12-11-2009, 03:39 AM

Quote:

Originally Posted by HTC Touch-Pro

I was curious about this too...... should the necessity every arise to send back my newly minted TP2. Now I know, thanks!

I guess that's when the "UN" locker comes in handy

yes absolutely lock it up!!! i mean the chances they check are slim,but if they do 1 of 2 things will result

1.if you take to a store and a tech is there and or such a person with the knowledge of ppc devices is there helping you then they will kindly look you in the eye and explain how you voided your warranty and you will leave unhappy

then # 2 which is even worse

2.if obtained thru the mail via fedex,after you sign the delivery slip and obtain "ownership" of the device then you better make damn sure you lock it lol,if you forget and they receive and see it's unlocked well then on your account it will be noted you sent back a voided warranty phone,at that point that lil replacement in your hand your playing with just cost you full retail price and you can expect to see it on your next available bill!!

robinbird · #4 (**permalink**) 12-11-2009, 03:34 PM

Quote:

Originally Posted by num5kull27

yes flash back to stock and lock it back also!!!!!!!!

Awesome, I figured. Thanks num5kull! You rock!

robinbird · #5 (**permalink**) 12-11-2009, 05:02 PM

Just called Verizon tech support, they tried to offer me a refurb, I stood my ground and my TP2 is now on it's way!

Thanks guys!

**Straitup27** · #6 (**permalink**) 12-11-2009, 08:27 PM

Quote:

Originally Posted by robinbird

Just called Verizon tech support, they tried to offer me a refurb, I stood my ground and my TP2 is now on it's way!

Thanks guys!

how many had you replaced?? im awaiting a email from vzw................time will tell

robinbird · #7 (**permalink**) 12-13-2009, 10:59 PM

Quote:

Originally Posted by num5kull27

how many had you replaced?? im awaiting a email from vzw................time will tell

First time getting it replaced. After I told them my phone was my hub and that I needed something that worked and that I read online that these phone were all having major problems and even had a friend that had like 6 replaced before they finally just gave them the TP2 (only really read stories about it), they came back from placing me on hold and said there were no refurbs in stock anyway so I could and would automatically get the TP2.

Maybe I was lucky, but I was subtly pushing for the tp2 from the get go.

Actually I have another question for you. You've been so helpful and I'm stuck on something with relocking. I flashed back to stock and did the relocking procedure but after when I go into bootloader mode it still says unlocked. Is that normal, did I do something wrong? Any ideas? I can PM you if that's better since it is not topic related.

Good luck with Verizon, as well!

**Straitup27** · #8 (**permalink**) 12-14-2009, 12:18 AM

Quote:

Originally Posted by robinbird

First time getting it replaced. After I told them my phone was my hub and that I needed something that worked and that I read online that these phone were all having major problems and even had a friend that had like 6 replaced before they finally just gave them the TP2 (only really read stories about it), they came back from placing me on hold and said there were no refurbs in stock anyway so I could and would automatically get the TP2.

Maybe I was lucky, but I was subtly pushing for the tp2 from the get go.

Actually I have another question for you. You've been so helpful and I'm stuck on something with relocking. I flashed back to stock and did the relocking procedure but after when I go into bootloader mode it still says unlocked. Is that normal, did I do something wrong? Any ideas? I can PM you if that's better since it is not topic related.

Good luck with Verizon, as well!

im awaiting my answer on a tp2 as we speak.............wish me luck!! ok question,when in bootloader is it still saying 0.35 CMONEX,if so yes it's unlocked,now if it says 0.37 then it's locked and your good to go,you won't see it say .40 like when unlocking the phone because activesync puts it into bootloader mode,thus when you bootloader manually you see 0.37 instead

robinbird · #9 (**permalink**) 12-14-2009, 12:56 AM

Quote:

Originally Posted by num5kull27

im awaiting my answer on a tp2 as we speak.............wish me luck!! ok question,when in bootloader is it still saying 0.35 CMONEX,if so yes it's unlocked,now if it says 0.37 then it's locked and your good to go,you won't see it say .40 like when unlocking the phone because activesync puts it into bootloader mode,thus when you bootloader manually you see 0.37 instead

I dug deeper on some forum theads and just figured that out two seconds ago. :P I guess it always says "security unlocked" the difference is the .0000 vs. .CMONEX.

HOWEVER, my version says SPL-0.35.0000 NOT 0.37.0000, or .40 like you mentioned...does that mean I have flashed an old stock rom? If so and I am sending it back is that going to be a red flag?

Crossin my fingers for ya!

166486 · #10 (**permalink**) 12-14-2009, 05:44 PM

Quote:

Originally Posted by num5kull27

im awaiting my answer on a tp2 as we speak.............wish me luck!! ok question,when in bootloader is it still saying 0.35 CMONEX,if so yes it's unlocked,now if it says 0.37 then it's locked and your good to go,you won't see it say .40 like when unlocking the phone because activesync puts it into bootloader mode,thus when you bootloader manually you see 0.37 instead

are u guys calling verizon tech support or going to the store for the exchange cause i called tech support and they told me that i would have to go to the store to get it exchange to a different model.